Reservations and Activity Coordinator

**JOB TITLE**:Reservations and Activity Coordinator

**JOB REFERENCE**:FFC 10/25

**REPORTING TO**: Reservations Manager

**HOURS**:This position is Full Time, based on 5 days out of 7 including weekends - Weekends would be the busiest time for our family events.

**LOCATION**:Roe Valley Resort Hotel - 4 weeks training at Galgorm Hotel.

**SALARY**:£12.52 per hour

**Job Summary**:
Are you passionate about creating memorable family experiences? Roe Valley Resort is looking for an enthusiastic Family Fun Coordinator to manage and promote bookings for our exciting new range of family friendly activities.

This role is primarily responsible for planning, promoting, and delivering fun and engaging activities for families staying at Roe Valley Resort. As the resort expands its family-friendly offerings, you will be the key driver in ensuring families have an unforgettable experience. During quieter periods, you will also support the Reservations team with booking inquiries and administrative tasks.

**About The Role**

**Key Responsibilities**:

- Proactively contact families with existing room bookings to promote and secure advance reservations for the resort’s children’s activities.
- Provide detailed information about activity options, schedules, pricing, and availability.
- Confirm bookings, handle amendments or cancellations, and ensure all activity reservations are accurately recorded in the system.
- Act as the main point of contact for parents during their stay regarding the children’s program.
- Gather feedback from guests to help refine and improve the activities experience.
- Working within office guidelines
- Dealing with client queries - by phone and online.

**Reservations Support (as required)**:

- Help process amendments, cancellations, and special requests.
- Promote resort facilities and upsell relevant services during guest interactions.
- Provide general administrative support to the Reservations team during quieter activity periods.

**Requirements**:

- Previous experience in customer service, hospitality, or sales — experience in family resorts or working with children is an advantage.
- Confident communicator with excellent telephone and written skills.
- Strong organisational skills and attention to detail.
- A proactive, sales-minded approach with confidence in promoting activities to guests.
- Ability to multitask and manage bookings accurately.
- Friendly, approachable, and professional manner with guests of all ages.
- Confident to work on their own initiative
- Being able to upsell and create opportunities for the families

**Essential**
- Flexible to work weekends, holidays, and peak family periods.

**Desirable**
- Driving license desirable but not essential due to requirements of the role

Perks of the job

GALGORM COLLECTION ARE AN EQUAL OPPORTUNITIES EMPLOYER

**Required Criteria**

**Skills Needed**

**About The Company**

**Roe Valley Resort**

**A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.**

Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.

Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.
- 118 guest rooms and luxury suites
- 2 Self Catering Houses - The Lodge and The Cottage
- 18 hole parkland golf course and driving range
- Elemis spa perfect for a relaxing spa break
- Two award-winning restaurants and bars
- Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
- Beautifully restored 18th century buildings

One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway

**Where modern luxury meets traditional Irish charm and hospitality.**

**Company Culture**

**Galgorm Collection Resort**

**A luxurious retreat in the heart of Northern Ireland’s countryside.**

Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland’s premier luxury resort, offering a blend of traditional elegance and modern indulgence.

Whether you’re seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.
- 125 elegantly designed guest rooms and suites
- Exclusive self-catering lodges, cottages, and shepherd huts
- Award-winning Therma