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Telematics & Claims Advisor

2 weeks ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?

We are recruiting for a Telematics & Claims Advisor to become part of the successful First Response Team.

**Why Join Us?**

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.

We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity, Respect, Loyalty, **and **Reliability** and prioritises your success, wellbeing, and fosters your growth.

**Working hours**: 40hr week, 9am-6pm, Mon-Fri + Overtime (1 late shift p/w until 7pm and a minimum of 2 weekend shifts)

**Key Responsibilities**:

- Accurately record key FNOL information for Employment Liability, Occupiers Liability and Road Traffic Accident cases onto our case management system.
- Respond to incident alerts generated from telematics (black box) software, correctly interpret crash data and contacting the policy holder to ensure they receive the correct assistance.
- Contacting the emergency services in event of a serious incident.
- To understand and improve knowledge on telematics within the insurance industry.
- Respond to Live Chat and website enquiries, providing support to our First Response Team within our online space.
- Assist our First Response Claims Handlers with claims tasks to ensure the department is up to date and claims are progressed to the next stages.

**Benefits**:

- 25 days holiday, plus bank holidays, and an added birthday holiday
- Three-day bonus holiday for full attendance
- Option to buy & sell 5 holidays per year
- Additional holidays for long service
- Training, development and career progression opportunities
- Fully funded recognised training and qualifications
- On-site parking
- Corporate Metro Scheme
- Bike to work Scheme
- Pension scheme contribution
- Company social events
- Employee Assistance Confidential Helpline
- Death in service insurance (3x salary)
- Staff referral bonus scheme
- Annual flu jab and eyecare scheme

**Person Specification**:

- Attention to detail and accuracy
- Time management and organisation skills
- Proactive approach to work
- Experience of working towards deadlines and performance objectives
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development

Work Remotely
- No

INDHP

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Byker Newcastle upon Tyne, NE6 1PL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person