Bus Service Coordinator

**Bus Service Coordinator**
**£39,274 per annum - Grade 7**
**Leeds / Hybrid**
**Full time / Permanent - 37 hours per week**

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We are excited to announce a new role for a Bus Service Coordinator to join our Franchising Network team within the wider Bus Franchising Directorate. This is an incredible opportunity to contribute to the delivery of the mayor’s pledge to bring buses back under public control, introduce simpler fares, contactless ticketing, and greener buses. As part of the team, you’ll play a key role in West Yorkshire’s bus reform at a pivotal time, as the region transitions to a franchised bus network under local control.

As Bus Service Coordinator, you will be responsible for leading the analysis of bus service changes, assessing their impact on a range of factors and developing strategies to address any challenges. You will also take the lead in designing, costing, and implementing revisions to the bus network, working closely with bus operators to ensure smooth service delivery and improve the overall experience for passengers. This involves close collaboration in partnership with internal and external stakeholders to develop and deliver efficient use of resources and funding, whilst monitoring the financial performance of funded services and working to reduce cost where appropriate.

Join us and be part of shaping the future of bus services in West Yorkshire

**Our Offer**

Alongside a competitive salary, we offer an excellent benefits package including:

- 28 days Annual Leave (increasing upon years of service) **plus** Bank Holidays.
- Generous Employer-Contribution Pension Scheme.
- Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5).
- Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
- Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.

**The Role**

Reporting into the Network Manager within Bus Franchising,your key responsibilities as Service Coordinator will include:

- Informing internal and external stakeholders (including MP’s and councillors) and the public of changes to Bus Services or to explain the current Bus Service provision.
- To ensure accurate and timely responses to passenger complaints, seeking to implement solutions proactively to resolve issues, liaising with Bus Operators as appropriate.
- Providing expertise in the appraisal of the Highways and Infrastructure implications of Bus Service Network changes and recommend improvements where necessary to meet passenger needs.
- Monitoring the workflow of the team to deliver a strong performance management culture, where people are accountable for the delivery of results.
- Providing expertise for the development of strategic Bus initiatives including the Bus Alliance or franchise/partnership agreements (and other CA initiatives through the Local Transport Plan (LTP) to ensure the best public transport solutions are sought.

Please review the Role Profile on our website for more information about the responsibilities.

**About You**

You will have the following key skills, attributes, education and experience:

- Extensive knowledge and expertise of the UK Bus, Rail or Tram industry, including bus/crew scheduling and network planning.
- Detailed understanding of local transport policy issues, including current legal/financial regime in which local Public Transport is delivered. Good understanding of public policy issues including processes by which policy changes.
- Experience of managing people including appraisals, performance management, disciplinary, recruitment and selection.
- Ability to design and plan Bus Services to meet organisational and/or customer needs.

**To Apply**

**Further** **Information**

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.

**Job Types**: Full-time, Part-time, Permanent

Pay: £39,274.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free or subsidised travel
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Transport links
- UK visa sponsorship
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: JR476