Retail and Cafe Associate

2 weeks ago

London, United Kingdom Peloton Full time

**ABOUT THE ROLE**

Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members.

Upbeat, hardworking, and results-driven, our team are the first impression of the studios. They exhibit a keen knowledge of our product, services, and company. Above all, our Retail and Cafe Associates are strong communicators who are able to understand the needs of their customers, and provide a high level of customer service.

**YOUR DAILY IMPACT AT PELOTON**
- Maximize sales through excellent customer service, product knowledge, and merchandise presentation
- Be a brand ambassador of Peloton Studios as a whole, being a source of knowledge on all things retail, cafe and studio experience
- Provide outstanding customer service at all times
- Work professionally with fellow team members
- Help to maintain visual/physical standards of store and cafe area
- Assist the Group Booking and Events department with any member-organized meetups at Peloton Studios.
- Act as event support for all onsite member meet ups, experiences, events held within the studio space
- Provide the highest level of customer service to members, prospective members, and guests
- Professionally and enthusiastically greet members
- Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
- Receive delivered food stocks and supplies, verifying receipt of ordered items
- Visual Merchandising of all areas to maximize sales opportunities
- Responsible for all saleable items to be loaded to CMS in timely manner
- Fully manage stock and inventory in both retail and the F&B site
- Work on elevating the current offering and always looking for opportunities to grow

**WHAT YOU BRING TO PELOTON**
- Prior sales experience - preferably in a customer-focused environment
- Entrepreneurial spirit with a desire to exceed sales goals
- Enthusiastic, energetic, and personable professional demeanor
- Excellent written and verbal communication skills
- Ambitious, hardworking and team-oriented
- An appreciation of fitness and a balanced lifestyle
- Must be able to work weekend and late evenings
- flexibility is a must

**ABOUT PELOTON**:
Peloton provides Members with expert instruction, world-class content and the fitness industry's leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.
- Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._

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