Account Handler

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
**Responsibilities**:
**A bit about the job**:
In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. You will speak to new and existing customers who have made an appointment to discuss their insurance (there is no cold calling) and use your communication skills to build a rapport, gather the right information to understand their needs and help them find the right insurance policy, supporting them and providing excellent customer service along the way.

The position will involve communicating with customers and colleagues to turn round enquiries quickly across our insurance sectors. You will be responsible for creating documents for new customers, along with any mid-term adjustments and renewals information, obtaining renewal terms for customers, preparing renewals closings from meeting minutes, whilst ensuring cover is bound by a renewal date.

There is no lead generation required in this role and leads will be given to you from a separate lead generation team. You will be taking mainly all inbound calls but will be required to make some outbound calls when you need to ask clients for instruction.

You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team.

Qualifications:

- A strong drive for sales and have a proven record of achieving targets/KPIs.
- Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate hard.
- Rejection handling capabilities and good at overcoming objections.
- Evidence your strong rapport-building skills and excellent communication skills.
- Risk aware with strong planning and analytical skills
- Desirable Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s.
- Eligible to work in the UK.

**Things you need to know**:

- We are based in Llantrisant with plenty of free parking spaces for easy access
- Our working hours are Monday to Friday 9 - 5
- Salary is between £22,000 and £25,000 plus a monthly bonus for achieving sales targets which ranges from £300-£500
- We have an ongoing structured training programme and a dedicated training team to ensure you have all the support you need to be successful
- Free mortgage advise
- Free rugby tickets available to all employees
- Discount to employees on Jardine Motor Services - 50% off MOTs

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than other