Visitor Centre Assistant

**JOB DESCRIPTION**

**JOB TITLE**: Visitor Centre Assistant

**REPORTING TO**:Bistro and Events Manager and Bistro and Events Assistant Manager (or Deputy)

**DIRECT REPORTS**: None

**LOCATION**: Bistro and Events Spaces, Balhousie Castle, Perth (and other areas as required)

**About The Black Watch Regimental Trust**

The Black Watch Regimental Trust is a registered charity operating an award-winning visitor attraction, **The Black Watch Castle and Museum**, based on Hay Street, Perth, which comprises Balhousie Castle, The Black Watch Museum, Gift Shop and Bistro.

Our dedicated Team works toward delivering the three key objectives of our Mission, to: Provide Welfare / Promote Comradeship / Preserve Heritage.

We are looking for an enthusiastic and motivated individual to join our Food and Beverage team as Visitor Centre Assistant.

**PURPOSE OF JOB**
- Help to deliver an excellent experience for all customers visiting the site

**MAIN DUTIES AND RESPONSIBILITIES**

**Bistro**
- Help to deliver an excellent experience for all customers visiting the site
- Taking customers' orders, demonstrating a positive approach to requests and effective listening and communication
- Awareness of safety in all aspects of the job, including customer requests for dietary needs and allergens
- Pass on all customer feedback and special requests to a senior team member (Bistro and Events Manager, Bistro and Events Assistant Manager, Deputy), so that it can be effectively dealt with as promptly as possible, to the satisfaction of the customer and the Black Watch Castle & Museum
- Competent operation of the bistro order pads and till system (once training has been undertaken)
- Taking payment by various methods (cash, cards, contactless, etc.) once training has been undertaken, ensuring that all payments are taken with care and accuracy
- Assisting with food and drinks preparation in the front-of-house servery areas (soups, scones, cakes, coffees, etc.), ensuring hygiene, safety, quality and presentation standards are high
- Ensure that all equipment and areas are cleaned to a high standard and following the correct procedure
- Undertaking regular training (on-the-job, on-line courses and in-person training, meetings and demonstrations)
- Work in line with all food hygiene regulations within the Bistro environment in accordance with company procedures
- General house-keeping of the bistro and events areas (clearing, sanitising, polishing, sweeping, mopping, tidying, washing, helping with waste and recycling, etc.)
- Assist with setting-up for events
- Assist with re-stocking, facing-up, displays and inventory
- Assist with checking-in of deliveries if required
- Assist the Bistro, Events and Kitchen Team on a day-to-day basis, ensuring that high standards are achieved in all aspects of the role
- Work to maintain positive and effective working relationships with the Team
- Attend and contribute to team meetings and training sessions when required
- Work in line with the company Health & Safety Policy and Fire Evacuation Policy and report all concerns or queries to Line Manager/Assistant Managers

**Corporate Events**

Assist the Bistro and Events Manager in:

- Work evening events in line with the rota

**Other Duties**
- Any other reasonable duties as requested by Bistro and Events Manager, the Bistro and Events Assistant Manager or Deputy
- This is not an exhaustive list of responsibilities, and the post holder will be expected to undertake other duties within the remit of the job and appropriate to their level of seniority as requested by their line manager/supervisor.

**PERSON SPECIFICATION**:
**Knowledge / Skills**

**Essential**
- Excellent customer service skills
- Excellent communication skills
- Willingness to learn about, and an interest in, our menus, ingredients and specials
- Understanding of, and ability to work to, strict hygiene and safety practices
- Keen to engage with customers in friendly and polite conversation and asking about their visit
- Numeracy to a level to accurately take payment for customer's orders and provision of accurate change

**Desirable**
- Ability to upsell to customers

**Experience / Qualifications / Training**

**Essential**
- Experience in a customer led environment
- Experience of working directly with the public and delivering excellent customer service

**Desirable**
- Food Hygiene certificate, or willingness to work towards one
- Experience working in a food and beverage environment

**Personal Qualities / Attitude**
- Friendly, approachable, polite and professional manner
- Excellent standard of personal appearance
- Self-motivated, flexible, enthusiastic and reliable
- Ability to work under own initiative and as part of a team
- Ability to take responsibility for own actions and performance

**Work Related Circumstances**
- Must be willing to work flexible hours/days
- Must be willing to undertake relevant training and professional development
- Willing to learn about other d