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Customer Service Executive

2 weeks ago

Newport, United Kingdom Target Full time

**Customer Service Executive**

**Starting Salary of £19,500**

**The first 8-12 weeks will be spent training in our Newport office which offers a modern working environment and on-site canteen.**

**After you have completed your training, we offer a remote or hybrid working policy.**

**Working hours - 37.5 hours per week. Monday to Friday between 8am and 8pm, only one late shift per week and 1 in 3 Saturdays (9am - 2pm)**

Target Group are a leading business services provider in financial services, working with over 50 companies including banks, building societies and government organisations.

Are you looking for an exciting role in a busy, energetic environment? Do you have a passion for giving excellent customer service?

**The Role....**

Our Customer Service Executives work across our Servicing Division providing exceptional customer service and advice to our clients' customers whether that's on their bank accounts, loans, mortgages or assisting customers with overdue accounts.

Responsibilities could include:

- Answering calls from customers and providing the best possible service
- Advising customers on overdue accounts and solutions around repayment
- Ensuring that all customers are treated fairly in line with FCA Guidelines
- Working hard to ensure the team/department hit agreed SLAs
- Ensuring all information added to customer accounts is accurate

You will need to be comfortable dealing with, and identifying, vulnerable customers and there will be a minimum of 6 weeks training for all new Executives, which includes 4 weeks in our new Academy

**Requirements**:
We welcome applicants with relevant customer service experience from Contact Centre, Retail or Hospitality backgrounds. We don’t insist on prior Call Centre experiencejust a passion for great customer service. If you want a job where you can learn a lot and develop your career in a company that’s growing then come and work with us.
- Customer services experience
- Experience or understanding of contact centre tasks - telephony, data entry and administrative management for customers (desirable)
- Experience of dealing with, or an understanding of Vulnerable Customers
- Excellent verbal and written communication and negotiation skills

In addition, we’re looking for the following behaviours from our applicants:
**Empathy** - To help us achieve our vision of being market leaders we want people to work for us who are naturally a good communicator. Being both able to listen and respond accordingly, making clear to our customer how important they are to us.

**Reliability** - It’s a simple one, but it’s important to us that we can depend on you to do your best in your role. We’ll support you with a great learning journey and support from your Team Leader, we expect you to use that to deliver to a high standard.

**Initiative** - If you see something that needs fixing, raise it, be part of implementing the fix. We’re constantly looking at ways to make things better here at Target Group.

**Enthusiasm** - Working in a contact centre isn’t always the easiest place to work, they’re fast paced and ever changing. It’ll be important that you’re happy to embrace these changes and stay resilient.

**Benefits**

This role has a starting salary of £19,500, with the possibility depending on performance to increase to £21,000 by 18 months service.

In addition to your basic salary, we offer a comprehensive, flexible and market-competitive benefits package. Our flexible benefits package allows you to choose the benefits that best suit your lifestyle.

**Core Benefits**:

- 25 days holiday per year (plus bank holidays)
- Annual Pay Review
- Discretionary Company Performance Bonus
- Employee Assistance Program
- Free Private Health Care
- Free Flu Vaccinations + Eye Tests + Voucher towards glasses
- My Recognition
- Free access to GP, Physiotherapists and more
- 4 x Salary Life Insurance

**Our flexible benefits scheme gives employees access to additional benefits to supplement their core package**:

- Pension Contribution - Salary Sacrifice
- Cycle2Work + Car Leasing - Electric Cars
- Critical Illness Cover + Dental Insurance
- Gym Flex
- Hello Fresh / Taste Card / Gourmet Card
- RAC Breakdown Cover
- Charitable Payroll Giving
- Buy / Sell holiday
- Technology loans

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us