General Operative

Annual salary: up to £25,000.00

**General Operative**

**Belfast**

**£25,000 per annum**

**Permanent**

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed. In May 2021, Mears had over 19000 service users across five regions: Northwest, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

As part of a Repairs and Maintenance team, you will have task that include basic plumbing, joinery, painting and general DIY work, across Belfast and the wider Northern Ireland area, but whilst always delivering the best-in-class customer service and satisfying all safety, quality, and cost control standards.

**Key Responsibilities
** - General Operative
- Carry out tasks in accordance with standard operating procedures to ensure commercial requirements for number of visits, quality, service user satisfaction, cost and timing are met. Working within a controlled H&S environment.
- Seek authorisation from relevant office-based approver before proceeding if work required differs from works order, and document in full any additional works carried out to ensure correct charges can be applied.
- Utilise existing stock or collect materials as and when required to meet works orders, in accordance with standard operating procedures for purchasing and van stock control compliance.
- Complete and maintain all paperwork & electronic data records relevant to work carried out, to ensure completion is confirmed and a comprehensive and accurate history is available for audit, quality, health & safety and charging purposes.
- Adopt a professional manner when communicating with service users and/or client/external contacts to build and maintain a positive view of Mears Group. This includes but is not limited to appearance, company ID, communication.
- Highlight any safeguarding concerns to the relevant customer and community officer within branch as early as possible to ensure they liaise with the client in accordance with the safeguarding policy.
- If applicable, use and maintain company vehicle/van in accordance with company vehicle & insurance policies in order to ensure safety, compliance, accurate and timely reporting of damage, cleanliness & condition (inside and out). This includes but is not limited to daily photographic recording of condition.

**Qualifications & Requirements
- **General Operative
- Experience in the following trades: joinery, plumbing and painting / decoration.
- Dealing with customers face to face.
- Communication Skills
- Decision making & problem solving.
- Organisational Skills.
- Apprenticeship in plumbing or carpentry (not essential)

**What We Can Offer
** - General Operative
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Company Vehicle and Fuel Card.
- Access to EAP which includes counselling sessions.
- Access to additional training such as mental health first aid/fire marshal training/ safeguarding level 2.

**As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.