Customer Service Supervisor

2 weeks ago


Barking, United Kingdom Rahal management limited Full time

**Job Overview**

**Duties**
- Supervise and support the customer service team, providing guidance and training as needed.
- Manage daily operations to ensure efficient service delivery and adherence to company standards.
- Analyse customer feedback and performance data to identify areas for improvement.
- Communicate effectively with team members and other departments to resolve issues promptly.
- Foster a positive work environment that encourages teamwork, motivation, and professional growth.
- Handle escalated customer inquiries or complaints with professionalism and empathy.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Maintain accurate records of customer interactions and team performance metrics.

**Experience**
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication skills in English.
- Ability to analyse data effectively to inform decision-making processes.
- Strong problem-solving skills with a focus on delivering solutions that enhance the customer experience.
- Experience in training staff and developing team capabilities is an advantage.

Pay: Up to £38,700.00 per month

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 23/12/2024
Expected start date: 06/12/2024


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