Change Lead

**Change Lead**:
**Job Introduction**:
Are you looking for a new Change Lead role that gives you the chance to get creative and use your knowledge and expertise in Change to support our vision to reinvent retail? Are you seeking an opportunity to use your relationship building skills to partner with leads of other key functions to successfully deliver and embed change? Looking for a company that wants to help further your career, as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for

**Role Responsibility**:
As a Change Lead, you will be accountable for the end-to-end change management lifecycle, from assessing change impacts, to planning business readiness, through to ensuring change is fully embedded within the relevant business areas, across various projects within Selfridges’ strategic transformation programme. You will report to the Head of Change, whilst partnering with leads of other key functions such as Product, Technology and business stakeholders to successfully deliver in your role.

As Change Lead you will:

- Develop project sizing and change/training resourcing assessments for new initiatives and ensure this is built into relevant upstream processes, for example budget approval
- Translate work carried out at project level into a portfolio-level view - including change/training plans and change impact assessments - to provide senior stakeholders with visibility of the wider context and how individual projects fit together
- Establish and manage the total picture of people risks, dependencies, issues and capability requirements across the projects within your remit. For example: functional ‘overloading’, ‘capability gaps’, embracing new ways of working and driving new behaviours and culture
- Work with individual projects and Internal Communications to build engagement plans, including utilising internal communications channels and setting up/chairing forums as appropriate to engage with senior business stakeholders
- Contribute to the development of the wider Change team through sharing knowledge and adding to best practice Change approach
- Partner with business stakeholders, including Business Leads and Workstream Leads, to ensure that change plans align to their strategic aims
- Provide leadership to the change and training team, giving regular feedback and coaching and supporting the development of others.
- Oversee the production of key change and training deliverables, including:

- Change Impact Assessments
- Stakeholder Maps
- Communication and Engagement Plans
- Change Plans
- Business Readiness Approach and Tracking
- Training Plans, Training Needs Analyses, Training materials
- Adoption Tracking and Business Transition Plans
- Collaborative, with a proven ability to build effective relationships and influence at all levels
- Knowledgeable, with an in-depth understanding of the end-to-end change management lifecycle
- Customer-focused, putting your customers at the heart of everything you do
- Naturally pragmatic and solutions orientated. You are calm under pressure and can break down complex problems and provide innovative solutions
- A natural leader, coaching team members to drive performance & enable change as well as supporting development
- Experienced. You have a minimum of 7 years working in a change management or project/programme-based role, with at least 2 years in a management position
- Experience of working with an agile delivery model and an understanding of merchandising & supply chain would be advantageous
- An example of our values, a trusted and respected colleague

**About the Company**:
**Our Creative Spirit**

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

**Our Awards Cabinet**

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

**Our Future**

**Everyone is welcome**

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

**The Fun Stuff**

There are lots of reasons to be excited about joining Team Selfridges - from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

- Generous bonus and/or commission scheme
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