Donor Follow Up Coordinator

7 days ago

London, United Kingdom Anthony Nolan Full time

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. Together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Donor Follow Up Coordinator to join our Donor Follow Up team.

**Title**:Donor Follow Up Coordinator**

**Salary**:£26,777 per annum, rising to £29,253 per annum after successful completion of 6 months probationary period**

**Contract: Permanent, **full time**

**Hours: 35 per week (standard Anthony Nolan working hours)**

**Location**:Hybrid between head office in Hampstead, London and home working**

The Donor Follow up team at Anthony Nolan works with our stem cell donors to provide them with the best possible follow up relating to their physical and emotional recovery after their donation. The team also facilitates the patient-donor journey, working with patients and donors, transplant centres and international registries.

As Donor Follow Up Coordinator, your responsibilities will include:

- Providing support to donors on all aspects of their recovery, including their physical and emotional health.
- Maintaining and accurately updating our donor/patient database and dealing with sensitive donor and patient information working within our quality standards to meet our accreditation and regulatory requirements.
- Working with patients, donors, UK transplant centre coordinators and international registries to facilitate the patient -donor journey, complying with our donor-patient confidentiality policy. This includes reviewing donor-patient correspondence, managing direct contact requests and queries.
- Collaborating with and providing cover for the team, actively sharing best practice and supporting your colleagues.

You will have demonstrable experience of delivering great customer service, excellent interpersonal and relationship building skills and confidence in handling medical and emotional health information and be able to make decisions in sensitive situations.

**What’s in it for you?**
- A competitive salary
- 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
- A stimulating work environment full of opportunities to learn and develop
- Life Assurance of four times annual salary
- Travel season ticket loan, Cycle to work Scheme
- And more (full list of benefits available on our website)

Please check out the **job description here**, as well as our **FAQs & Additional Info** page to read about our benefits, values and recruitment policy.

**Release your remarkable, join our team and give someone a chance of life.**

Anthony Nolan is committed to equal opportunities & a living wage accredited employer
- All applicants must be able to demonstrate the right to work in the UK._

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