Colleague Voice and Insights Executive

**Colleague Voice and Insights Executive**
- 9 Month Fixed Term Contract (22000600)

**Division/Dept.**

Group HR / HR Change & Colleague Experience

**Location**

Store Support Centre / Home

**Reporting to**

Head of Colleague Experience (C6)

**In a nutshell**

As a business we put colleagues at the heart of everything we do. We know that involving our colleagues and making them feel important builds trust and advocacy and ultimately helps to create a place where people love to work. As the Centre of Excellence for HR Change & Colleague Experience we are the driving force behind that idea with a focus on actively listening to our colleagues, creating conversations and feedback loops, knowing them better than anyone else and using this insight to effect change, motivating them to make a difference, recognising them, and supporting a positive and inclusive working environment.

As Colleague Voice & Insight Executive for Sainsbury’s you will support the delivery of the colleague voice & insights elements of our strategy, helping to manage a continuous feedback loop with our colleagues that has a strong link to action planning at a local and business level. You will delve into the quantitative data and qualitative insight that we gather from our colleagues across a variety of our colleague channels as well as our wider HR and business data. Using this analysis, you will understand what our colleagues are telling us and support the Head of Colleague Experience and Colleague Voice & Insight Specialist to translate the raw data into a meaningful picture and play this back in a way that helps our leaders to make change that will evolve our culture and ultimately advance our colleague experience, and build trust & advocacy.

**What you need to do**
- Work with the Colleague Voice & Insight Specialist in the planning and delivery of all colleague experience activities as required. This may include but not limited to:

- Supporting the set up and management of the annual We’re Listening survey
- Planning of regular pulse surveys & We’re Listening Mini
- Advising on approaches for data collating, insights and analysis
- Work closely with the Colleague Voice & Insight Specialist and the Head of Colleague Experience to analyse the data from our colleague listening programme including but not limited to input from We’re Listening & We’re Listening Mini, our GPTW groups, and other voice and insight channels.
- Review and analyse the We’re Listening & We’re Listening Mini results at a business level, working with our agencies to understand the story they are telling us and identify areas of opportunity, and prepare reports for the Operating Board and leadership teams to share these in an insightful & engaging way
- Create written materials including reports and summaries in relation to the insights gathered from the colleague voice & insight channels, to share with the Colleague Experience Lead and wider HR Change & Colleague Experience team
- Work closely with the Colleague Voice & Insight Specialist to share raw data and insight to support their analysis. Use the insight you gain to support the development of the colleague experience strategy and support the development of our business wide action plan based on our strategy
- Identify, track and manage colleague experience trends over time and how they relate to our strategic priorities
- Work with the appropriate internal stakeholders to understand the root causes of key themes identified and suggest possible solutions
- Be proactive and curious and an advocate of understanding our colleagues as well as understanding our customers, sharing insights in a meaningful way, giving a holistic picture of what we are hearing across all channels
- Develop a regular update on what are colleagues are telling us to share with stakeholders across the business. Work with the wider team to ensure this highlights key areas of interest, concern and opportunity and help them to develop actions to support these
- Based on the insight you gather suggest new methods/processes that demonstrate to our colleagues that we have listened to their feedback, that they have made a difference and have a valuable contribution
- Present key themes from across our colleague voice channels to other areas of the business, tailoring the insights to the audience
- Support the communication of our colleague voice & insight activity through our communication channels and working with the Internal Comms team on relevant communications
- Respond positively to challenge and feedback, be open to listening to other peoples' opinions and ideas and respond accordingly
- Work with third party suppliers, sharing internal knowledge to create tailored solutions
- Build strong working relationships with key stakeholders around the business, up to an including Senior Managers & Divisional Directors
- Work closely with the wider HR Change & Colleague Experience team to offer support and insight where needed