Logistics Planner

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing. At Thames Water, every one ofour actions, big and small, matters every day. Water is essential to life, so our business is always open - and this matters even more through a pandemic.
**What you’ll be doing**
As a Supply Interruptions Specialist, you will be responsible for leading in reducing Supply Interruptions (SI) through the means of their solid technical knowledge in Always in Supply (AiS) methods of mitigation in both planned and emergency activities. Youwill lead in requesting, managing, and monitoring AiS activities on the hydraulic system, ensuring optimum response times and returning as many customers as possible back into supply in a safe and responsible way before we trigger a SI penalty. Working closelywith the logistic, network management and planning teams to ensure the correct decisions are made and ultimately responsible for adhering to our “no regrets” approach.
This role and its responsibilities are critically important to the company at a time where the water industry faces unprecedented challenges from a Customer Service and Supply Interruptions perspective. Your key duties will include:

- Providing specialist AiS support to the wider business in relation to Clean Water System risks
- Interrogating data from corporate information systems to assess and develop AiS solutions relating to Supply Interruptions (SI)
- Developing and supporting AiS mitigation plans that minimise customer supply interruptions, supporting regulatory targets and reductions in customer complaints
- Carrying out comprehensive Always in Supply (AiS) risk assessments
- Adhering to SLAs for AiS risk assessments for all emergency works
- Updating all tanker fill and infusion locations on the CIM SharePoint on a daily basis
- Ensuring high quality and efficient communication with other 24/7 Clean Water Shift Teams and Clean Water Day Teams
- Working as part of the Logistics Operational Control Centre team to provide flexible support across all logistics activities as required
- £25,000 to £30,000 per annum + 25% shift allowance = £31,250 to £37,500, depending on skills and experience
- This position is based at Kemble Court, Reading
- Average of 38 hours per week, 12 hour shifts: 06.00am-18.00pm and 18.00pm-06.00am
- 4 days on, 4 off, 3 nights on, 7 off, 3 days on, 4 off, 4 nights on, 13 off, repeat

**What you should bring to the role**:

- Demonstrate excellent communication and leadership skills
- Experience dealing and influencing stakeholders at all levels
- Possess an analytical and methodical mind with exceptional attention to detail
- Experience in incident management / incident support
- The ability to work under pressure to meet targets in planned and emergency scenarios
- Be highly organised, resilient and adaptable and able to manage multiple responsibilities
- An awareness of business procedures and processes
- Previous experience of working a mixture of days and nights on a rotational basis

**What’s in it for you?**
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.