Gp Practice Receptionist/telephonist

**Pembroke Medical Group**

We are a large, dynamic, forward thinking practice with a growing population based over two sites one in Paignton/Torquay in South Devon. With over 100 staff including 26 GP's, a large team of Nurses, Admin and Reception Teams.

**Receptionist/Telephonist**

**RESPONSIBLE TO : Reception Team Leader**

**WORKS WITH: GP’s, Practice Manager, Practice Nurse’s and Administration Team**

**HOURS: Part Time over five days**

The post-holder may be required to work a Saturday morning on a rota basis between 08:00-12:30 approximately 1 in 20.

The post-holder will also be required to cover extra sessions on a regular basis when colleagues are on annual leave or sick leave.

**SALARY**:
Starting at £10.42 per hour (increases after 6 months and 2 years service)

**JOB SUMMARY**:
To provide patients with a polite, helpful and efficient first point of contact. Take responsibility of organising and booking clinician’s telephone and procedure appointments in a competent manner. Ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales. To ensure that enquiries from patients are efficiently and courteously handled in the highest possible professional basis. To report to the Reception Team Lead as necessary.

**MAIN RESPONSIBILITIES**:

- Making and altering appointments for our patients using Emis Web computer system
- Sorting out patient enquiries on the telephone and ‘face to face’
- Giving out prescriptions to patients and liaising with the prescribing team with any prescription queries
- Filing of letters and results in patient notes
- Entering results data on the computer
- Giving test results to patients ensuring accuracy
- Giving general advice to patients
- Liaising with hospitals and other members of the primary health care team and outside agencies
- Arranging hospital transport
- Organising sick certificates
- Registering new patients, temporary and immediately necessary
- Processing samples and completing forms/labels ready to go off to the laboratory
- Taking payments for medical examinations, private consultations, letters and medical reports
- Entering patient data via templates
- Transferring calls to different departments
- Photocopying
- Observe if clinics are running late and advise patients waiting and offer apologies
- Training : Resuscitation and other ‘adhoc’ training
- Online Training: Data Security/Confidentiality (Information Governance), Fire Safety/ Health and Safety, Equality & Diversity, Manual Handling
- This job description is not exhaustive and may be adjusted periodically. You will also be expected to carry out any reasonable duties, which may be requested from time to time

**ESSENTIAL / DESIRABLE**

**REQUIREMENTS**

**E / D **

Excellent organisational skills E

Thorough and precise in their work E

Willingness to accept responsibility E

Enthusiastic and highly motivated E

Able to request assistance or advice when required E

Ability to work with others as part of a team E

Ability to work on own initiative E

Strict confidentiality and integrity E

2 years’ experience in an office environment D

Reliable and flexible to the needs of the Surgery E

Good sense of humour D

Communication skills so all departments are kept fully informed of changes in procedures E

Prioritising work load and request for support E

Positive and friendly image to patients and other visitors E

**CONFIDENTIALITY**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carer’s, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**HEALTH & SAFETY**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards