Project Planner

**Project Planner (Learning)**

Manchester - hybrid working 3 days in the office, 2 wherever.

**Few organisations in the world have the scope, complexity and scale of opportunity as BT do. That’s a grand statement, but it’s so true.**

At the heart of our people strategy, is to build the careers, capabilities and skills to transform the world of digital communication... So that we see a connected, diverse, digitally-enabled workforce, delivering today and prepared for tomorrow.

The Learning function sits within Colleague Experience and is responsible for providing the full breadth of learning and development services, curriculum and support to enable individuals to develop and keep their skills up to date, and to enable the business to build the capabilities it needs now and in the future.

The Project Planner role is part of the learning function and is responsible for delivering services to support BT learning programmes, effectively forecasting functional demand and developing plans to support the effective prioritisation of activity. They will also provide effective oversight, ensuring appropriate reporting of projects and management of functional risks. They will work closely with the Centre of Excellence and business learning teams to provide overall visibility of all Learning demands and plans, to deliver a smooth colleague experience and meet business demands. They will manage all aspects of Demand Planning and PMO activities for BT Group Learning Operations and provide overall visibility of projects for the BT Learning Leadership Team, informing prioritisation and identification of synergies.

**What’s in it for you? What are the benefits?**

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:

- 10% on-target bonus
- 25 days’ annual leave (not including bank holidays)
- Pension scheme - you contribute 5%, BT contributes 10%
- Family Healthcare
- Discounted BT broadband and BT Sport, BT TV and Mobile
- Share option schemes
- Season ticket loan and cycle-to-work schemes and many more flexible benefits to fit around you
- Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
- Volunteering days, so you can give back to your local community
- Hybrid/Smart working - 3 days in the office, 2 from wherever
- Whatever your, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT

**What will the role Involve as our Project Planner?**
- Responsible for effectively forecasting overall functional demand, building and maintaining a roadmap that supports prioritisation and allocation of resources for all Group-wide learning programmes and services aligned to business strategy and priorities.
- Works closely with the HR Ops Board, and BT Learning Practice Leadership Team to develop and maintain effective processes to manage the planning and delivery of projects and services across learning, providing visibility and quality assurance of plans.
- Provide overall functional visibility of operational performance including performance against plan and success measures, issues and risks, liaising with relevant product owners, customers and stakeholders to resolve and put effective migitations in place.
- Leads activities to enhance the principles and processes defined in the Learning Playbook, driving operational efficiency and effectiveness across BT.

**What are we looking for in our Project Planner?**
- Service Delivery Excellence - support internal service providers and deliver operational excellence.
- Data Analysis - able to interpret and analyse data for the creation of reporting and insight to drive performance and support continuous improvement.
- Planning and PMO - proven track record and experience managing complex, scalable plans and identifying initiatives to improve performance.
- Stakeholder Management - strong collaboration and relationships with a complex range of internal and external stakeholders.
- Coaching - coach and manage a matrix team to deliver service excellence.
- Technical strong knowledge of forecasting, planning, reporting and operational systems.
- Experience in service delivery, operations and PMO-style functions.
- Previous experience in strategic forecasting, planning and programme management in high-demand, operational environments.
- Involvement in projects with a high likelihood of ambiguity, scope change, redeployment of investment, and reprioritisation.
- Using data,