Part Time Receptionist

4 days ago

Luton, United Kingdom Venue 360 Full time

PART TIME RECEPTIONIST VACANCY

Average 13 hours a week Monday - Sunday (based over a 4-week rota).

**Description**

Do you want to work at the leading conference, events, fitness, and leisure complex in the area? To add to our enthusiastic and customer focused team we are looking for a motivated and flexible person to fill a part time receptionist role.

This role will include evening and weekend shifts plus holiday and sickness cover when required.

**Job responsibility**
- Ensuring customer care is always of the highest standard i.e. presentation, appearance, and manner.
- Undertaking telephone duties for all incoming calls to the venue giving advice, taking messages, and redirecting calls when necessary.
- Having sound knowledge of all aspects of the products, facilities, and activities that Venue 360 as a business offers. Particular expertise/greater knowledge should be in the leisure and Lifelines Health Club side of the business.
- Maintain effective departmental filling systems to ensure files can be easily accessed and retrieved.
- Maintain records to assist in the smooth running of the department.
- Responsible for keeping the main reception area clean and tidy with all the new and relevant information.
- Advising members of current courses available and the suitability for their needs.
- Booking sports activities and classes.
- Dealing with lost property enquiries, recording and safe storage of valuables found
- Adding new members onto the system and processing/buying the appropriate membership.
- Assisting the management team in any area of the venue operation to ensure members’ requirements are met.
- Ensure’s any relevant issues are brought to the duty managers attention.
- Cashing up tills and reconciling tills.
- Walk customers through our joining and booking processes online.
- Assist leisure managers in maintaining departmental databases.

**Required attributes and skills**
- Strong communication skills (both oral and written).
- Excellent teamwork skills to work productively with other members of staff and departments.
- Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
- The ability to handle complaints and deal promptly with any issues trying to resolve them where possible, all within a professional manner.
- Strong customer service and operational skills are essential.
- Good timekeeping and a pleasant demeanour, along with a sociable nature.
- A ‘can do' attitude and a willingness to learn.
- Can work comfortably under pressure.

**Desirable attributes and skills**
- Previous experience as a receptionist in a similar establishment is preferred.
- Experience with the leisure booking system Gladstone Plus2.
- Strong Computer Skills (Microsoft office).
- Flexibility to deal with a fast-paced reception environment for all parts of the company.

**Benefits**
- Competitive pay
- Free usage of gym and leisure facilities
- Free barista hot drinks

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