Customer Service Officer

2 days ago

Lincoln, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and our Station teams make a crucial contribution to this. Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an exciting opportunity to join **#TeamEMR **as Customer Service Officer based at **Lincoln **station**.

We pride ourselves on delivering an excellent customer experience through our customer promise, and our amazing Customer Service Officers have such an important role at the station. Not only are they our customers main point of contact for any queries and advice, they are also Safety Critical members of staff that are responsible for dispatching our trains from the platform.

**As a Customer Service Officer, you will**:

- Ensure safe and prompt dispatch of all train services at Lincoln station
- Help customers around the station, directing them to the relevant platforms
- Provide assistant to passengers getting on and off the train, including vulnerable customers that require extra support and care
- Support with security searches at the station
- Being always pro-active and visible to customers
- Act as an Ambassador for EMR, providing outstanding customer service by going above and beyond for our customers.

This role is shift work based on a rota to provide a service for all our passengers, from the first train in the morning to the last train at night. So, you will need to be flexible to work the shifts at the station.

**As well as a competitive salary, we’ll also offer you**:

- Defined benefit Pension scheme
- Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
- Friends and Family discounted tickets on the EMR network
- 75% discount on national leisure travel (inc partner and dependants)
- and many more

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