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Online Customer Service Advisor

2 weeks ago

Middlesbrough, United Kingdom Superlec Full time

**Job description**

We require a customer service representative to manage queries from web customers who have purchased items from us.

**Main duties include**:

- Provide exceptional customer service to all customers, both in-person and over the phone
- Assist customers with inquiries, product information, and order placement
- Process customer returns and exchanges according to company policies
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure a positive customer experience
- Stay up-to-date on product knowledge and promotions to effectively assist customers

**Experience**:

- Previous experience in a customer service role preferred
- Strong communication skills, both verbal and written
- Ability to work well under pressure in a fast-paced environment
- Excellent problem-solving skills and ability to think on your feet
- Proficient in basic retail math calculations

**Who we are**

Superlec direct offers the widest range and largest stock holding in the UK of Industrial and commercial cables from world leading BASEC approved manufacturers. We also stock a comprehensive complimentary range of installation accessories including channel, Legrand tray, ladder, and Cablofil baskets, plus CMP glands, cleats etc.

Additionally we hold a huge range of electrical products for electricians and electrical installers supplying many major customers within different business sectors. We believe our stocks are unrivalled in the industry, off the shelf we have leading brands such as Kosnic, Integral, Aico, Kidde, Mennekes, Hager, Wylex, Ansell, Petrel, and Glamox - all for same day dispatch if ordered before 2:30pm.

We're able to supply such a great range of products at such competitive prices because of our position as a member of Fegime UK. Originally founded in 1968, Fegime is the longest established electrical product buying group in the UK, allowing us to tap into unrivalled buying power and serving as a mark of trust that customers can rely upon.

We aim to offer our customers an easy shopping experience which allows customers to find products quickly with various pricing and branded options to suit your budget. Our sales team are on hand should you have any queries regarding our stock items and they can guide you through our stock range and your online purchase. If there is anything you don't see on our site please contact us and we will source it for you.

Pay: £23,857.60 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person