Head of Environmental Services

**Head of Environmental Services**

**London/Chichester/Kent**

**£79,000 - £88,500 + Car Allowance + Bonus + Private Medical Cover + Pension**

Hyde is looking to Recruit a Head of Environmental Services.

Are you an experienced leader with a passion for delivering high-quality, cost-effective estate and communal services? Do you have the expertise to manage contracts, drive innovation, and engage residents while ensuring properties are well-maintained? If so, we want to hear from you.

Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With the recent addition of Pinnacle Group to the Hyde Group, the group now provide and manage 120,000 homes to over 240,000 customers.

At Hyde, we are committed to creating safe, clean, and well-maintained communities. As Head of Environmental Services, you will play a key role in shaping the future of estate services, ensuring they are efficient, customer-focused, and financially sustainable.

**Key Responsibilities**
- Oversee procurement and contract management to ensure cost-effective, high-quality estate and communal services.
- Maintain strong oversight of contractors and internal teams, ensuring compliance with health and safety regulations and service contracts.
- Oversee procurement and contract management to ensure cost-effective, high-quality estate and communal services.
- Set and monitor KPIs for contractors, taking corrective action when needed to uphold service standards.
- Regularly review performance data to drive service improvements and financial sustainability.
- Develop and implement the Operational Strategy in collaboration with the Property Services Director.
- Support business planning by using service charge estimates and demand data to guide budgets and schedules.
- Identify financial improvement opportunities while maintaining value for money.
- Ensure transparency in service delivery by engaging residents before programmes begin.
- Oversee leaseholder consultations, manage MP enquiries and act as a point of escalation for customers.
- Maintain compliance with legal, regulatory, and governance requirements while mitigating business risks.

**Essential Skills & Experience**
- **Leadership & Team Management** - Proven experience leading and motivating multi-disciplinary teams, including staff and contractors, to deliver high-quality, customer-focused services.
- ** Contract & Performance Management** - Strong background in procuring, managing, and monitoring contracts to ensure value for money, high performance, and compliance with contractual agreements.
- ** Estate & Environmental Services Expertise** - In-depth knowledge of estate and communal services, including maintenance, disrepair claims, damp, mould, and condensation management.
- ** Financial & Budget Management** - Experience in setting, managing, and controlling budgets, ensuring cost-effective service delivery while maintaining financial sustainability.
- ** Resident Engagement & Communication** - Ability to effectively engage with residents, handle complaints, manage leaseholder consultations, and maintain strong stakeholder relationships.
- ** Risk & Compliance Management** - Strong understanding of health and safety regulations, governance frameworks, and risk mitigation strategies to ensure legal and regulatory compliance.

At Hyde, equity, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a Disability Confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.