Support Secretary

An exciting opportunity exists for an enthusiastic, reliable and committed individual to join the Clinical Neurophysiology team as a Support Secretary based at Hertford County Hospital.

As a member of the team you will be working closely with the team ensuring timely management of department administration.

In return we offer a friendly, supportive and dedicated working environment. We actively support staff development and training.

Deal efficiently and professionally with enquires

Track Patient notes

Use of Lorenzo to deal with queries and book patient appointments

Work unsupervised, maintaining and prioritising workload

Monitoring and ordering stationary

Effective communication with all disciplines of staff

Support the department as required

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder. Please see attached - job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role.

Main role requirements are below but for the full details please refer to attached a person specification.

To provide effective administration support, including coordination of outpatient appointments and managing PTL’s for the Neurophysiology team.

Ensure all referrals are regularly passed to clinicians to assign appointment priority in a timely manner

Take telephone calls, ensuring that all relevant issues are dealt with, or accurate messages recorded and passed on to the appropriate person/s.

Deal with relatives and health care professionals courteously, ensuring that issues are resolved, or that a named individual takes responsibility for issues which cannot be resolved immediately.

Arrange appointments for patients and input patient appointment dates and times onto Lorenzo, ensuring current demographic details are correct. Ensure all attendances and outcomes are documented.

Ensure patients are notified of their appointment date and time in writing and if necessary over the telephone if the appointment is at short notice, explaining appointments and clinic arrangements as required.

Ensure any cancelled appointments are rebooked as per Trust policies.

Ensure relevant individuals are made aware of any patients who fail to attend appointments and rebook as requested.

Ensure senior staff members are aware of any issues relating to breaches in waiting times within the Neurophysiology department.

Operate Waiting list/PTL systems as required to avoid breach dates in accordance with the set procedures.

Enter coding information into the Trusts information systems in a timely manner.