Area Cleaning Team Leader

4 days ago

Swindon, United Kingdom TC Facilities Management Full time

**About The Role**

TCFM are currently recruiting for a Team Leader to deliver exceptional service to out client, you will be responsible for the overall service delivery for around 50 sites. You will work closely with the Contract manager, Client Regional Management, Cleaning Support teams and our support office to deliver excellent levels of service.

**Major Accountabilities**
- To build an honest and open working relationship with the customers regional management teams that encourages partnership and effective resolution of issues.
- To carry out structured site visits that ensure specifications are met and customer expectations are positively managed.
- Complete quarterly reviews with staff and identify training & development needs.
- Carry out and co-ordinate recruitment of internal and external talent for positions and provide an endorsement for site recruitment ensuring adherence to TC recruitment processes and standards.
- Retain and develop existing staff through training and positive support.
- Where required induct new staff and provide training.
- To champion the Verizon Connect & Timegate systems, ensuring all sites and teams are compliant.
- Implement improvement plans with support from the Contract Manager.
- Manage the holiday rota ensuring cover staffing levels allow for 100% service delivery.
- To provide holiday & absence cover and support within the region as required.
- To complete ad-hoc additional services deep cleans and carpet cleaning when required.
- To review audits and take the necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy.
- To ensure staff are trained in and adhere to all necessary legal compliance
- To identify internal potential and develop talent
- To adhere to all company processes, policies, and procedures

**Role Requirements**:

- Previous customer service delivery/retail experience
- Previous Cleaning & Carpet Cleaning experience.
- Sound knowledge of Health and Safety and COSHH legislation
- Full and clean UK Driving License
- Criminal Record Checks will be completed for this role.

**Job Types**: Full-time, Permanent

**Salary**: £28,943.41 per year

Schedule:

- Monday to Friday

**Experience**:

- Cleaning Manager: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

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