Furniture Retail Assistant

CT Furniture stores aim to provide a great shopping experience for our customers, while generating much needed income for the charity, ensuring we can provide our services in the community by providing accessible transport, affordable furniture and professional driver training.

A career with us will develop your entrepreneurial skills. What's more, you'll have a job that makes a difference as each day, your time, energy and skills are helping people in the community.

About the role
A exciting opportunity has arisen for a Retail Assistant to join our ever growing retail team in Byker. Our Retail Assistants work alongside the management team, volunteers and work placements to ensure the efficient running of each store. You will help to maximise shop performance and ensure a safe, clean, bright and happy and attractive environment for our team to work in and for our customers to shop in.

About you
- You'll have experience of working in the retail or service sector and will enjoy working in a busy environment.
- You will be passionate about driving sales and delivering the best possible customer service.
- You will pride yourself on merchandising standards

and the presentation of your store along with your colleagues.
- As well as having good levels of literacy and numeracy, you will need to be strong with IT to use our EPOS system, - You will need to be experienced with a range of social media platforms, such as Facebook, Gumtree and eBay to build our online selling.

If you have what it takes to work hard but have some fun along the way, and support our team to be the best, then this is the place for you

Key responsibilities of a retail assistant;

Store and stock appearance
- Ensure high standards of shop floor displays at all times
- All items must be clearly priced and labelled within guidelines
- Carry out daily stock rotation/stock flow
- Collections and deliveries should be carried out as scheduled
- Safety standards for electricals, soft furnishing etc must be followed in line with the Furniture Manual.

Sales
- Sales should be maximised at all times (in line with targets), with consistent pricing in

line with the guidelines in the Furniture Manual
- Process Gift Aid on sales according to CT Guidelines
- Welcoming all customers to CT services, with courtesy, respect whilst providing excellent customer service
- Ensure daily social media targets are met for promoting items for sale
- Support volunteers and work placements with completing sales

Volunteers and work placements
- Assist in the recruitment, induction, training for volunteers and work placements
- Create a happy working environment, providing support and guidance for others

Administration
- Ensure the Gift Aid process is followed correctly for donated goods
- Follow procedures for using the till/EPOS system
- Ensure cash handling, reconciliation and banking guidelines are adhered to
- Check that sales and deliveries paperwork are being completed correctly
- Proactively respect and manage client details in line with the guidelines of GDPR (data protection)

Security, health and safety
- Ensure that the premises are clean, tidy and safe at all times
- Comply with CT health and safety policy, manual and fire safety manuals
- Report any safety and maintenance issues to your line manager
- A significant amount of manual handling will be required

General
- Carry out any other duties to meet team and organisational objectives
- Empathise and understand other colleagues, respecting individuals’ beliefs and opinions, creating a trusting, safe and open environment
- Enthusiastically participate in further training and development

What we can offer you:

- Ability to work in a fast paced retail service during a period of expansion, creating a varied workload and achieving personal development and growth;
- Life Assurance (after successful probation);
- Long service and annual team member awards;
- Enhanced sick pay provisions;
- Employee Assistance scheme and health advice;
- Working within a fulfilling role with a great team atmosphere.

Our People
At CT we don’t just accept difference, we support and celebrate it, for the benefit of our services, team members and communities. Our goal is to continue operating with a diverse workforce which is representative of the communities we support. CT is committed to providing a safe working environment where team members bring their whole self, and are able to realise their full potential and contribute to Charity's success.