Retail Supervisor

1 week ago

Birmingham, United Kingdom The Original Patty Company Full time

An amazing opportunity has arisen to supervise a busy pastry retail kiosk at Bullring Shopping Centre in Birmingham (The Original Patty Co).

**Responsibilities**

As the kiosk supervisor, you'll be responsible for operational, financial and people management. This includes, but is not limited to, the following responsibilities:

- Organise stock and equipment, order supplies and oversee the kiosk maintenance, cleanliness and security.
- Plan and work to budgets, maximise profits and achieve sales targets set by head office
- Manage, train and develop staff.
- Handle and oversee the monetary takings of the kiosk
- Co-ordinate and manage staff scheduling and rotas, and motivate and encourage staff to achieve targets
- Ensure high standards of hygiene are maintained and that the kiosk complies with health and safety regulations
- Ensure high standards of customer service are maintained
- Implement and instil in your team company policies, procedures and ethics
- Handle customer complaints and queries
- Work with Bullring staff to ensure any shopping centre procedures are followed, including fire safety alerts, etc.
- Implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, and devise your own promotional campaigns when required.
- Prepare reports and other performance analysis documentation
- Report to, and attend regular meetings with area managers or head office representatives
- Communicate and work together with stakeholders to ensure the successful and profitable running of the kiosk.

**Skills and experience**

You will need to have:

- A minimum of 1 year retail Team leader/Superviosr experience (preferably in a food service/retail environment, but not essential).
- Experience and good knowledge of planning staff rotas
- The ability to work well under pressure
- Good commercial experience
- A results-driven approach to work
- Decision-making and problem-solving skills
- The ability to learn quickly
- Strong leadership skills with the ability to motivate people, and carry out disciplinaries if necessary
- Strong communication skills
- Good energy and stamina

**Job Types**: Full-time, Permanent

**Salary**: £10.43-£10.75 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

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