Receptionist

1 week ago

West End, United Kingdom On Verve Full time

**Summary of the role**:
We are looking for a passionate customer service Welcome Host that loves variety in their day-to-day work life. As every day is a different day you will be a host, entertainer, supporter, and planner whilst still offering a personable service at all times. This role is based on our client’s site which is in the creative media industry.

**Who is On Verve?**

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’.

**Main Duties**:

- Act as the first point of contact for all visitors and employees, giving a ridiculously amazing service to employees and guests by being you
- Creating and giving a warm welcome to every visitor, employee, and client.
- Inbox Management and support every inquiry until a solution has been found.
- Maintain a professional way at all times including a high level of presentation.
- Work cooperatively with security staff and facilities management contractors/cleaners.
- Take ownership of the reception and the surrounding areas to create the best employee experience.
- Help to resolve unexpected issues that could affect the guest experience.
- Creating Standard Operating Procedures.
- Create exciting monthly events to drive tenant engagement

**Qualifications**:

- Experience within Customer Service - preferably within the corporate sector
- Exceptional written and oral communication
- Good Interpersonal/people skills
- Excellent time management skills
- Enjoys change - no two days are the same
- Ability to use initiative to manage workload
- Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
- Meticulous, detail-oriented - high level, of accuracy, and attention to detail.
- Excellent IT skills within Microsoft Suite (Outlook, PowerPoint, Excel, Word, Teams)

What will happen next?
- If we feel you have the relevant skills for the role, we will arrange a culture chat, which is a two-way conversation and could lead to an interview if you can demonstrate verve.
- Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers aka team members from a range of backgrounds and we encourage equal opportunities for all.

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Reference ID: Receptionist

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