Housing Patch Manager

Our Housing department are looking to recruit **Housing Patch Manager’s** to work within our Tenancy and Estates Management team.

**Based in Nottingham**

**Salary: £28,226 - £30,095 per annum, plus excellent benefits package**

**Hours: 37 hours per week**

We are currently looking for **6** Housing Patch Manager’s to join us to manage a local housing patch, providing advice and support to sustain tenancies. This is an independent but challenging role where you will be out and about on our estatesmanaging your own priorities and case load, but the rewards in terms of fulfilment are high and you’ll have the satisfaction of knowing that your contribution really matters.

The role:

- Ensure the housing and estate management services provided to tenants and leaseholders are of an excellent standard and conform to relevant statutory requirements and best practice
- Maximise tenancy sustainment by providing tenancy support to vulnerable tenants or those identified with a support need
- Ensure that complaints and incidents of anti-social behaviour, drugs, harassment, hate, domestic abuse and criminal activity are proactively investigated. Provide a victim centred service that delivers prevention, early intervention and swift enforcement
- Develop and deliver individual Patch Action Plans linked to Five Star Estate Quality Standards
- Provide housing advice and undertake home visits to tenants and leaseholders, including urgent visits as and when required
- Maintain a high profile and visible presence on the estates to offer reassurance and identify and resolve unreported issues
- Undertake assessment visits, including fire safety and health and safety assessments, in accordance with policy and legal requirements

With your experience of working in a housing environment, you will use your knowledge and understanding of housing legislation, statutory frameworks and best practice to deliver housing management and environmental services to the highest standard.

Strong interpersonal and communication skills and the ability to listen and respond to challenging issues and behaviours are essential to this role. You will be required to deal with some sensitive, sometimes difficult and demanding matters within this roleand as such we are looking for people who can utilise their negotiation and mediation skills while maintaining a customer focused approach.

As an effective team member, you must be flexible in your working hours and be able to travel to various locations across Nottingham. You will also display the drive and determination to provide excellent customer service and making a difference to NottinghamCity Homes tenants across the City.

**About us**:
Nottingham City Homes is an award-winning company that manages around 27,500 homes across the city on behalf of Nottingham City Council. Our vision is to ‘create homes and places where people want to live’. Nottingham on Call is our 24/7 call centre providingspecialist advice and support to elderly and vulnerable residents across Nottingham City and surrounding areas who use our lifeline emergency response systems. We also act as an emergency repairs call centre for tenants outside of office hours.

**Salary and benefits**:
In exchange for your hard work you will receive a fantastic benefits package that includes:

- Flexible working
- A generous holiday entitlement and additional holiday purchase scheme
- Government pension scheme
- Clear pay structure and annual salary reviews in line with national agreements
- Learning and development opportunities

Nottingham City Homes offer a variety of additional benefits, more details can be found on our website.

**How do I apply?**

If you want to be part of a winning team that’s making a real difference, click on the ‘apply’ link to visit our website.