Customer Service Training Officer

3 days ago

Lewisham, United Kingdom The Hyde Group Full time

**Lewisham**

**Up to £33,000**

Hyde is looking to recruit a Customer Service Training Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Service Training Officer at Hyde you will be lead on the training and continuous update of skills and knowledge for the Customer Contact and Digital Services teams to meet the changing and ongoing needs of the business.

**Responsibilities**
- Designing and delivering induction training to new starters in the Customer Services team.
- Developing and implementing training to customer facing staff in the Customer Operations and Digital Services team.
- Working closely with line managers to identify and implement creative learning interventions to ensure service levels are maintained and improved, including systems and soft skills training.
- Ensuring the Customer Services team delivers the highest standards of customer service in line with Hyde's vision, values, policies, and service promise.

**Skills and Experience Required**
- Previous experience in a customer service trainer role is essential.
- Knowledge of Northgate and/or Salesforce is desirable but not essential.
- Previous experience within Housing is desirable.
- Self-starter with the ability to use initiative and hit the ground running.

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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