Service Support Worker

**We’ve got an opportunity...**

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Independent Living team.

Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.

**Responsibilities are very varied and include, but are not limited to**:

- Escorting patients to assigned departments
- Collecting prescriptions to speed up their discharge
- Providing emotional support/pastoral care while they await treatment
- Providing emotional support to close friends and families
- Ensuring patients have food/drink while waiting for long hours
- Driving patients home when discharged and making sure they are safely settled at home
- Signposting and referring patients to other sources of support in the community

**Say hello to the team**

Sometimes a little help can go a long way.

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) are dedicated to making lives of vulnerable people a little bit better. We're a small team dotted all over the country that shares the same goal - to help those that need it most.

From picking up groceries to helping out around the house, we're there to make a difference. There's nothing better than knowing the time we spent with someone made them feel safer, happier, and more able to deal with crisis.

**This role could be for you if**

You can make things great. You know how to improve service quality for the benefit of users.You’re professional. You can deal with queries in a diplomatic and confidential manner. You love being flexible. Working hours out with the norm suits you.

**Also, you should be the following**:

- Educated to GCSE level (or equivalent by experience)
- IT literate
- Full driving licence allowing you to drive a manual transmission vehicle
- Have a good knowledge of services provided by the NHS and Social Care

**We offer a wide range of staff benefits, these include**:

- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy

Click here for further details on our staff benefits

**A little bit more about us...**

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you’re in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

**_Connecting human kindness with human crisis_