Customer Care

8 hours ago


Lincoln, United Kingdom Dwane Plumbing and Heating Full time

Dwane Plumbing and Heating LTD are seeking a Customer Care Advisor to support our growing plumbing and heating business. We work across various sites in the East Midlands for national housebuilders. The role will include liaising with customers, engineers and external customers

Duties to include:

- Booking customer care appointments - Ensuring all jobs are scheduled correctly and realistic time frames are given.
- Maintaining a strong working relationship with our client's customer care team, by providing a helpful, polite and efficient service.
- Reporting back on the outcome of jobs to our client's customer care team, including photos where necessary and arranging for any further remedial works to be completed.
- Updating our engineer's schedules when jobs are booked in
- Dealing with queries from customers/engineers promptly
- Ensuring company vehicles have MOT's and are serviced etc.
- Carrying out administrative duties.
- Answer Phone Calls

**Key Skills Required**
- Capable of working in a busy environment, with the ability to multi-task
- Diary Management
- Good Computer skills, including experience of Word and Excel.
- Attention to detail and high level of accuracy.
- Good telephone manner
- Follows tasks through until completed.
- Good Geographical Knowledge

Previous experience in the plumbing industry is desirable but not essential.

Pay: £26,000.00-£29,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Scheduling or planning: 1 year (required)

Work Location: In person



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