Technical Support Engineer

2 weeks ago


Dunfermline, United Kingdom Henderson Scott Full time

The position of Technical Support Engineer will involve the following duties on a day to day basis:

- Assisting our sales team and solutions consultants with pre-sales technical enquiries
- Troubleshooting problems/answering questions related to:o Our IPTV and digital signage products/solutions o Digital video and broadcast TV o IP networking and IP multicast o Integration with 3rd party products
- Writing knowledgebase articles to share information both internally and externally
- Qualifications in Computer Science, Engineering, Networking or related field
- Good general skills in computing and technology
- Knowledge of IP network-based products and IP networking solutions
- Knowledge of digital audio/video technologies
- Skills in software, shell scripting and/or web development



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