Outreach Worker

**PART TIME - 28hrs**

**Monday - Friday 09:00 - 16:30**
**Outreach shifts 06:00 - 12:30 up to two per week**
**One day off mid week to be agreed on either a Wednesday or Thursday as service requires.**
**Statutory attendance at the Bi-Monthly Street Count.**

**JOB PURPOSE**

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps

**MAIN RESPONSIBILITIES**
- To assess the needs of each client, helping to develop their individual support plan to achieve their goals
- To produce and regularly review comprehensive client-based risk assessments
- To manage a caseload of clients on a one-to-one basis, providing personalised, intensive support via assertive outreach to long-term rough sleepers in the local area
- To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
- To work with individuals to create clear housing plans, and to support individuals to access support services around health and wellbeing, money, benefits and housing
- To engage and support rough sleepers on the street working alongside local health care teams
- To help keep clients safe by reducing their contact with police and emergency services
- To identify barriers to accessing maintain safe tenancies and prevent eviction
- To attend community meetings and presentations with managers to support additional funding
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation

**ROLE REQUIREMENTS**
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role will require you to work nights and/or weekends
- This role will require you to lone work

**ESSENTIAL CRITERIA**
- Strong communication skills, both verbal and written
- Clear verbal and written English
- Good keyboard skills for data inputting
- Good working knowledge of Microsoft Outlook, Excel and Word
- Confident and assertive manner
- Ability to self-motivate as you will work on your own
- Effective team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues

**DESIRABLE CRITERIA**
- Experience of managing a caseload of clients
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of risk assessment and person-centred, outcomes-based delivery

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.