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Housing Officer

2 weeks ago

Wembley, United Kingdom Homi Full time

**Job Purpose**:
*
Be the face of Brent Housing. Provide visible, accessible housing management services on the ground to customers renting homes, garages or travellers sites, owner occupiers and shared owners in the borough.

*
Manage the pre-void and lettings function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and prospective customers.

*
Manage tenancy breaches in accordance with legislation and policies.

*
Delivery of quality estate management inspections that meet health and safety and compliance requirements.

*
- **Principal Accountabilities and Responsibilities**:
*
- Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help.
- Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.
- Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.
- Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.
- Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.
- Post inspect communal maintenance repairs and undertake follow up actions as required.

*
- Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies.

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- Deliver the premise of ‘Every visit counts’ by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council.
- Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone’s responsibility.
- Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability.
- Provide support to vulnerable customers in line with housing policy.
- Attend and present at court cases and evictions; ensure the council’s interests are protected.
- Coordinate customer engagement activities including online forums and social media, local engagement events, ‘Estate Conversations’ and drop in sessions

*
- **Experience**:

- Relevant experience of working in a partnership/multi-agency setting and multi-disciplinary team.

*
- An understanding of housing legislation in relation to nuisance, neighbour disputes and racial harassment.
- Effectively interview customers through active listening and negotiation skills.
- Experience of working largely autonomously to manage own workload and prioritise tasks both on-site and in the office.
- Experience of working with customers and championing their views and feedback.

**Salary**: £18.00-£19.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Wembley, HA9 0FJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Management: 3 years (preferred)
- Customer service: 2 years (preferred)

Reference ID: Housing