Employment Coach

**Key Responsibilities**
- Provide information, advice and guidance to customer to move them towards sustainable employment
- Liaise with employers and broker a customer caseload towards suitable vacancies
- Set effective SMART targets to move customer towards sustainable employment in a timely manner
- Support the Department for Work and Pensions’ key priorities

**Job Details**

1. Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment

2. Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment

3. Prepare job search materials and differentiated products to meet the needs of the customer

4. Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers

5. Support and sign post customer identified pastoral needs

6. Provide information, advice and guidance on learning programmes and qualifications

7. Coach customers and promote positive behaviours associated with employment

8. Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements

9. Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets

10. Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community

11. Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills

12. Support the management team by ensuring that all contractual requirements are met and that projects achieve project milestones, outputs and financial budgets

13. Ensure that policies with regards to Child and Adult at Risk are adhered to

14. Ensure that policies with regards to Data Security are adhered to

15. Maintain a positive and professional company image at all times

16. Support the company Quality Policy and Information Security priorities

17. Support the company’s equality of opportunity statement at all times

18. Work safely, supporting the company Health and Safety Policy

19. Perform any additional requests in line with the key responsibilities of this role

**Person Specification**

**Essential Skills**
- Full NVQ Level 2 in customer service, business administration, accounting, or IT
- GCSE (or equivalent) in English Language and Mathematics
- Level 2 IT Qualification, such as ECDL (European Computer Driving Licence)
- Full Driving Licence

**Desirable Skills**
- Level 3 Information, Advice and Guidance qualification
- First Aid at Work Certificate
- IOSH Health and Safety Qualification

**Essential Knowledge**
- Barriers to learning and employment
- How to support customer and promote independence
- Support strategies for various customer specific needs
- Delivery of Learning and Skills Council and/or DWP contracts

**Desirable Knowledge**
- Skills for Life awareness
- Knowledge of the local labour market

**Essential Wider Skills**
- The ability to work under pressure in a highly performance driven organisation
- The ability to work effectively as part of a team
- The ability to work accurately and actively programme solving
- The ability to reflect on your own performance to support quality improvement
- The ability to manage time effectively and plan your own work load
- The ability work with little supervision or guidance
- The ability to maintain one’s own motivation when things are getting tough
- The ability to be proactive
- The ability to understand one’s own limitations within the role

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£27,900.00 per year

**Benefits**:

- Employee discount
- Store discount
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Burton-On-Trent

Reference ID: Employment Coach