Repairs Administrator

Repairs Administrator - Draeger UK & Ireland - Job-ID V000008681

Blyth

Vollzeit

**The Job Responsibilities** Who we are**

Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

**About the role**

Primary Tasks
- Create suitable service orders within SAP for all receipts into the workshop
- Physical processing of customer equipment.
- Generation of customer service order acknowledgments
- Preparation and supply of customer quotation
- Creation of customer invoice
- Creation of dispatch documentation
- Creation of 3rd party repair requisitions
- Ensure accuracy of repair documentation
- Chasing of outstanding customer orders within specified targets
- Monitor and maintain customer details
- Ensure departmental targets are achieved
- Provide first line technical advice for customers regarding repairs
- Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner
- Arrange courier shipments when required
- Direct contact with 3rd party suppliers is required

Additional Tasks
- Undertake personal development and training as required
- Assist with projects as directed
- Provide administrative support to Repair Centres when requested

**Shared responsibilities**

All employees have a responsibility:

- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

**Reporting Relationships**

Manager Lead Administrator

Size of team/environment -The service administration team made up of seven people and sits within the wider Service & Repairs team consisting of 24 people.
**Your Qualifications**
- GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience

Desirable experience:

- Proven administration and coordination skills
- Experience in a range of customer administration activities
- Working knowledge of SAP
- _ _Strong IT skills (Outlook, Microsoft Excel and Word),
- Ability to prioritise workload to ensure customer expectations are achieved
- Data input accuracy is essential

**The Dräger Workplace** **Dräger‘s** Benefits**
- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
- Flexi scheme
- Discounted critical illness cover, dental cover and partner life assurance
- Healthcare cash plan
- Subsidised canteen
- Discounted shopping & leisure vouchers
- Salary sacrifice car scheme
- Cycle to Work
- Gym membership discounts - up to 25%
- Charity Giving scheme

Dräger‘s** dedication**

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

All are welcome to apply.

**Who we are**
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.
**What we offer**
**If you have any questions, please contact**
Niki Taylor

01670 561228