Patient Care Advisor

**Patient Care Advisor / Administrator**
- **Job Title**:_Patient Care Advisor / Administrator
- **Salary**:_£11,422 per annum (eligible for NHS pension)
- **Hours per week**:_21 hours over 2.5 days
- **Reports to**:_Practice Manager & GP Partners
- **Primary Location/ Base**:_Brunswick Health Centre

**Job Summary**

We are looking for a new member of staff to join our Patient Care Advisor Team. We are a friendly GP practice serving a practice population of approximately 6500 patients.

The Patient Care Advisors are the first point of contact for service users, they also have an administrative role and assist in the management of clinical records and prescriptions.

You will work closely with our clinical staff to triage patients safely and appropriately and may be asked to assist as a chaperone during examinations and procedures.

**Duties & Responsibilities Summary**

Duties will include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- You will be the first point of contact for our services users who contact us over the telephone, in person or the internet. Excellent communication, organisational and IT skills are essential for this role.
- You will process personal information confidentially as well as maintain and monitor the practice electronic appointments system.
- You will direct services users to other NHS services or consider care options available at Brunswick Health Centre (e.g different appointment options with our MDT, home visits) to ensure patients are directed to the best and most appropriate healthcare professional.
- You will work closely with our clinical staff to triage patients safely and appropriately.
- You may be asked to assist as a chaperone during examinations and procedures or to arrange emergency transportation for patients admitted to hospital.
- You will be expected to assist clinical staff in the processing of prescriptions in accordance with Practice guidelines.
- Your administrative role will involve assisting in the management of clinical records, and processing and distributing clinical mail or documentation. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- You will also be expected to initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers within the wider NHS.
- You will be expected to provide clerical assistance to the Practice and Trust staff as required from time to time, including word/data processing, taking messages, filing, photocopying and ordering of supplies.
- One member of the team is usually required to open and lock up the Practice premises each day (as per the rota). Maintaining security in accordance with Practice protocols will be one of your responsibilities.

**CONFIDENTIALITY**:

- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**HEALTH & SAFETY**:
The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills

**EQUALITY AND DIVERSITY**:
The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender