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Malpractice Processing Leader Fixed Term
2 weeks ago
**Role: Malpractice Processing Leader (FTC for 9 months approx.)** **Division: UK PQS Hellaby - On Demand** **Location: Hellaby, Lowton Way, Rotherham S66 8SS** We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale.We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are alwaysre-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports andinspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committedto ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve. Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). **We are proud to offer an exceptional and supportive environment to develop your professional career** **Your Opportunity** - A full-time permanent role working 37.5 hours per week - This a fixed term contract of approximately 9 months - You will join our On-Demand Processing team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications. - You will be required to support all processing activities within the team as priorities dictate. - You will have a small team of direct reports who you will be responsible for. **Your primary responsibilities** - Researching cases and investigating appropriately - Creating and sending outcome letters to centres - Capturing, building and monitoring MI - Effectively communicate and escalate key issues - Work in other areas of the business as required - Managing own workload and that of direct reports to ensure effective prioritisation - Process improvements made and process reviews conducted - Overall performance monitoring and development of direct reports. Ensure a continuous improvement ethos drives the team throughout all areas and allow clear paths for team members to feedback improvements and changes to management. - Management of permanent and temporary staff, monitoring team workloads to ensure all operations are effectively. - Training and development of staff members in order to develop a multi-skilled, efficient high morale team. - Contribute to the key audit processes, assisting and providing information for audits **Key Challenges** - Working within a regulated framework - Working towards tight and immovable deadlines - The role requires high attention to detail and careful analysis despite busy workload - Simultaneously managing high priority tasks - Flexibility of working patterns during peak periods - Ability to adapt to multiple/various IT systems - Supporting various stakeholders from different teams - Restrictions on annual leave during peak periods - Processing and working instructions are kept up to date and follow regulatory requirements You will be able to communicate with influence and work with and lead others to achieve goals. Experience of researching and reviewing data and information to draw conclusions would be an advantage. You will deliver goals in a changing environment and takea creative and innovative approach to work while maximising potential for yourself and others. **Additional Competencies** - Attention to detail: Able to work accurately and have excellent attention to detail - Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives. - Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers. - Teamwork skills: Ability to work positively with and lead other members of the team. - Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities. **Previous Experience and Qualifications** Essentials - Team leader/staff management experience. - Experience of leading a process. - Experienced in liaising verbally and in writing with a range of external customers and stakeholders - Proficient in MS Office. - Working to set processes/work instructions - Educated to A Level or equivalent in addition to English and Mathematics GCSE (grade C/4 or above) or equivalent - Collaborative and inclusive.
