Reception Supervisor
6 days ago
We are looking for a **Reception Supervisor** to join the team here at St Ermin’s Hotel - voted one of the Best Places to Work in Hospitality for 2021
We are always looking for people with a passion for hospitality to work with us. Our family motto is ‘Fun, Love and Energy’ because without these three ingredients, we don’t believe that people can make other people feel special, and that is what we try to do here on a daily basis.
Every member of our family goes out of their way to deliver genuine personal service from the heart. We make emotional connections with every guest, to make them feel individual and so allow them to be themselves. This same ethos extends to the way we treat everyone who works with us at St Ermin’s.
At St Ermin’s we offer some amazing benefits to our Reception Supervisors, including a staff gym, a gift on your birthday, free weekly treat from Cafe Nero on Perkbox, additional holiday based on length of service, free meals and much more.
**What will you be doing?**
- Supervising the reception team members to ensure all company procedures and standards are being adhered to.
- Assisting with the day to day operation of the reception desk as required and ensuring the highest levels of customer service are consistently being delivered to our guests.
- Contact necessary staff to solve problems when challenges arise, ensuring guest’s comfort.
**What we would like you to bring?**
- Good working knowledge of Opera or similar PMS system
- Previous experience in a similar role
- Positive attitude and excellent communication skills
- Ability to anticipate and resolve challenges / complaints
- Commitment to delivering a high level of breath taking hospitality.
**You will have to be eligible to work in the UK to be consider for the role.**
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,250.00 per year
Schedule:
- 8 hour shift
**Experience**:
- Supervising: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
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