Account Handler

4 days ago

Norwich, United Kingdom Towergate Insurance Full time

**The Role**

This role offers hybrid working following the completion of your short probation period.

Our Account Handlers provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. They are the first point of contact for all client queries and issues as they arise and they have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

**Key Responsibilities**
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Develop, and maintain a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
- Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
- Prepare template client reports as requested by Account Executive
- Resolve any identified discrepancies in provider documentation before sending to clients
- Periodically attend client meetings with the Account Executive
- Maintain client records and data in line with Towergate systems and protocols

**Qualifications & Experience**

**Essential**:

- Experience in Commercial Insurance
- Experience in Customer Service/Sales
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational and communication skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective teamworking skills
- Influencing and negotiation skills
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism

**The Company**

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey and make your mark on the local community.

**Benefits**:

- Company events
- Company pension
- Life insurance
- Referral programme
- Store discounts

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Norwich, NR1 1BJ: reliably commute or plan to relocate before starting work (required)

Reference ID: ARDHM782165

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