Customer Service Advisor

2 weeks ago


St Albans, United Kingdom Smart10 Ltd Full time

Job Title: Customer Service Advisor

**Salary**: £25,000 - £27,000 per annum
Location: St Albans
Contract: Permanent
Hours: 37.5 hours per week - Shift patterns between 7:30am - 10pm (including some weekend work)

COMPANY PROFILE
Our well-established client, who are in the financial industry are looking for an enthusiastic and flexible Customer Service Advisor to join their team based in St Albans.

If you have experience dealing with inbound customer calls and have a wonderful telephone manner this could be the perfect opportunity for you

SKILLS REQUIRED
- Previous experience in a similar role
- Competent with Microsoft Packages.
- Excellent customer service skills.
- Strong communication skills both written and verbal
- A polite and professional telephone manner
- Interest in sports would be beneficial

RESPONSIBILITIES
- Develop a good understanding of the companies' products and services, along with pricing.
- Seeing customer queries right through to resolution.
- Assist with creating self-service help tools for clients to speed up the customer service process
- Support with new account openings.
- Provide support to Customer Service Manager on an Ad-Hoc basis.

COMPANY BENEFITS
- 25 days holiday + bank holidays (rising to 30 days after 2 years)
- Hybrid working
- Pension scheme
- Private medical insurance
- Enhance parental leave
- Gym membership and other leisure discounts

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

Work Location: One location



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