QA Customer Quality Officer

2 weeks ago

Morpeth, United Kingdom Marketplace Technical Full time

Leading Pharmaceutical Development and Manufacturing Company based in Northumberland seeks an experienced QA Customer Liaison Officer.
**About the role**:
The customer liaison officer will manage and coordinate the delivery of business-critical quality services to ensure that customers' expectations are exceeded.
As a customer focused representative of the quality team, you will be the key point of contact for the customer group, coordinating activities across the quality department & wider site.
The role requires excellent coordination with clear and adaptable communication with external and internal stakeholders, such as Vendors, Clients, Quality, Project Management, Operations, Engineering and Procurement.
**Duties may include**:

- To coordinate activity/actions stemming from queries and meetings assigning relevant resources
- To proactively communicate and track activity completion requests.
- To provide a timely response to customer requests and ensure feedback is always provided of the status of activity/actions.
- To work closely with the QA department and customer facing site representatives, to gain background and understanding on customer specific requirements.
- Assist the Quality team during customer audits
- Manage client expectations in a cooperative, professional manner
- Build, develop and maintain a collaborative relationship between the company and client, to enhance customer service offering
- Establish and monitor in accordance with customer expectation, appropriate Key Performance indicators including quality, delivery, safety and cost, as appropriate
- Perform Continued Improvement activity within site team to enhance the customer service offering where needed
- To work alongside the project and finance team, to provide suitable quotations to customers for work requested outside the agreed terms.

**Skills and experience**:

- Experience in the pharmaceutical industry in a similar role (QA, QC, etc.).
- Excellent knowledge of GMP, including the MHRA's Orange Guide, EU's Eudralex Vol. 4, USA's CFRs, ISO, ICH, GAMP and PIC/S. The requirements of a qualification life cycle within pharma
- Detailed knowledge and experience of quality management systems
- Relevant and demonstrable experience within the Pharma or Healthcare sectors
- Good grasp on products and portfolio
- A University Degree is preferred for this role, but not essential (experience dependent)

**Job Type**: Permanent

**Salary**: £30,000.00-£40,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Quality assurance: 1 year (preferred)
- Customer service: 1 year (preferred)
- GMP: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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