Customer Consultant

**Building Society Cashier - Lancaster - ARD901105**

**Please note: this is a part time role requiring 3 days per week and every Saturday morning.**

Are you someone who thrives in the Finance Industry? We’re on the hunt for a talented Building Society Cashier who uses their knowledge and experience of the industry to work in a small Yorkshire Building Society (YBS) team to meet customer expectations and business targets. Is a career within a stable business, where you will have flexibility and fun with a great team what you’re looking for? Then please, read on

**Where does this role sit?**

Our Guy Penn Insurance Brokers Lancaster and Kirkham offices, whilst specialising in the placement of insurance for businesses from individual trades people to large commercial UK entities, are also agents for Yorkshire Building Society. As a result, we have a vacancy for a Building Society Cashier.

**So, what does the role of a Building Society Cashier here involve?**

This role will be made for you if you love working in a small team to provide a high quality customer facing service. You will need to meet all customer needs and promote YBS’ products and services.

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

- Responsible for opening and closing the branch.
- Effectively process all transactions ensuring no errors are made and that the till balances at the end of each day.
- Ensure that all administration duties are performed accurately and in accordance with the YBS procedures
- Assist customers with enquires, reviews and account opening.
- Communicate and promote products and services as required by the YBS.
- Have a working a practical knowledge of the Society’s risk management framework and understand the risks associated with your day-to-day activities.
- Follow and understand the procedures set out in the teller and process manuals, reporting and escalating controls that are unworkable or unnecessary.
- Ensure prompt escalation of issues, incidents and complaints.
- Deal with branch compliance returns.
- General office duties including answering the phones, post etc.

**What experience does our Building Society Cashier need?**

It would be beneficial if you have experience gained from within the Banking/Building Society industry particularly in a customer facing role. Knowledge and understanding of the general running of a bank/building society and the products offered will be preferred.

**The rest is all about you as a person;**
- Most important is your ability to bring your best self to work every day to give our customers the best possible experience.
- Next, we need you to be professional, proactive, use your initiative and show us your entrepreneurial spirit.
- An organised, accurate, numerate and computer literate.
- An enthusiastic team player who can quickly build trust with the team and customers and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
- Always demonstrate integrity, not only is this essential within a financially regulated organisation, it’s also the right way to be.

This is an office based, customer facing role in Lancaster. The building society is open Monday to Friday, 9am-5pm and Saturday mornings 9-12pm.

In return you will be welcomed and supported by our Ardonagh family. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pension scheme for when you feel it’s time to retire
- 24-hour support for you and your families physical and mental wellbeing
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
- 1 days paid volunteering day to give back to our communities
- Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Guy Penn is part of Ethos Broking, a collection of Brokers that sit within Ardonagh Advisory and are part of The Ardonagh Group which spans the breadth of the insurance sector, powered by our more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers bring huge opportunity. Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

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