Intermediate Representative, Client Service

**Who we are**

For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. We power individuals and institutions to succeed in the global economy providing investment management, investment services and wealth management. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity

With a dedicated business presence on six continents and in 35 countries, BNY Mellon delivers global scale at the local level.

Our organizational culture stands on solid values - Integrity, Strength in Diversity, Passion for Excellence and Courage to Lead. Our guiding principles drive us to always do what’s right, helping everyone feel included on the way, to take the risks necessary to lead and get things done.

**Client Service - S3**
- Provides quality support to clients with complex transactions and processes on a daily basis.
- Responds to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members.
- Researches and resolves moderately complex operational or client issues.
- Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
- Assists in providing status updates on problem resolution and outstanding issues to other teams.
- Assists with process improvement by contributing ideas to improve team efficiency.
- Provides guidance to less experienced staff.
- Responsible for the quality and completion of own work.

**Requirements**:

- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelors degree preferred.
- Experience in financial services preferred.

**Our offer**

We provide clearly defined, transparent development pathways to help you grow both personally and professionally. The benefits we offer to you were carefully selected to build your comfort of working and help you reach your personal goals:

- Full time contract of employment
- Module of work**:Hybrid**:

- Life and medical insurance, pension scheme
- Diverse and inclusive environment strengthened with your unique perspective
- Award-winning Wellbeing Program supporting you with your individual health and wellbeing needs
- Structured career development and possibilities for and global mobility
- Exciting opportunities for career and global mobility
- Well-defined recognition programs helping you build your personal brand
- City Centre locations close to main railway station and flexible working arrangements
- Flexible benefits package including fitness discounts and cafeteria system
- Employee Referral Program
- A multitude of opportunities to get involved in community and charity projects through Employee Resource Groups (ERGs)

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.