Key Account Manager

**Zoho Corporation** are looking for an** Key Account Manager**to join their team based in **Greater London.** You will be working on a **full-time, permanent basis** and in return, you will receive a **competitive salary plus benefits.**

**About Zoho**:
For more than 25 years, Zoho Corporation has been committed to building software and technology that help businesses excel. From small companies to large organizations, 80M+ users worldwide rely on Zoho to get work done. Zoho is privately held and profitablewith more than 12,000 employees. Its privacy-first approach, long-term thinking, deep engineering focus, and customer-centric philosophy make it one of the world's most prolific technology companies. Headquartered in Chennai, India, Zoho has additional officesin the United States, Japan, China, Canada, Singapore, Mexico, Australia, the Netherlands, Brazil, Saudi Arabia, and the UAE.

**The Account Manager role**:
As a key account manager you will have complete ownership of a set of our key customer accounts and responsibility towards the renewals, up-sell and cross-sell opportunities from these. Based on customer's needs you will support them and drive adoption ofZoho's suite of products. You will build long-term, trusting relationships with various stakeholders within a customer organisation. We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI fromtheir investment in our technology.

You will work remotely in proximity to our clients in the Greater London area and will be expected to visit our office in Milton Keynes once in a while for team meetings and discussions as needed.

**Key duties of our Key Account Manager include**:

- Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our mid-large size customer portfolio
- Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets
- Build strong relationships with all key decision makers and influencers across the organisation
- Create, maintain and execute an account plans for key accounts and coordinate with appropriate internal domain experts for delivery
- Uncover and mitigate any risk that threatens your customers' growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product and engineering teams
- Collaborate with customer's implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho
- Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products
- Strengthen client relationships through regular engagements and face-to-face meetings
- Forecast and track key account metrics (e.g. renewal, upgrades and pipeline)
- Build a solid base of referenceable customer contacts

**Skills and attributes, we’re looking for in our Key Account Manager**:

- 3-plus years of business development experience from a software/SaaS background with minimum 2 years in account management targeting mid to large sized companies
- Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets
- Ability to deliver effective presentations and product demos highlighting the key value proposition
- Strong communication, interpersonal and consultative skills
- Comfortable working independently in a distributed and remote environment
- Open to travel domestically for customer meetings
- Comfortable using tools such as CRM for process management and reporting

If you would like to join our team as our new **Key** **Account Manager **then please click ‘apply’ today - don’t miss out, we’d love to hear from you