Client Account Manager

3 days ago

Camberley, United Kingdom Candidate Source Ltd Full time

Seeking a Client Account Manager to join a friendly and professional IT Support, Services and Solutions business - providing technology solutions from the major global brands (including Microsoft, HP, and Cisco). Expanding again, this outstanding employer, voted‘Best Outsourcing Company of the Year’, are now looking for additional team members to look after an expanding client list.
**Overview:**
You will provide a consistently high level of customer service, support, and guidance,acting as the bridge between them and our technical teams. Relationship management for a portfolio of customers, understanding their needs and developing an ongoing strategywith them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget.
Whilst this is not specifically a technical role, an interest in technology is essential. You should live the values of our businessto Help People, Make Friends, and Stand Out.
**Your main responsibilities as Client Account Manager will include**:

- Managing a portfolio of customers and creating a trusted relationship with them
- Organisation and tracking review meetings, creating & managing IT roadmaps & risk registers
- Attending review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the business
- Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects
- Working with the Technical teams to spec out and quote project work
- Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects
- Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams
- Preparing and issuing proposals, quotes, and invoices; prompt delivery of monthly reports
- Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing customers
- Helping clients understand new technology solutions and how to protect them
- Preparing for, organising, and undertaking Discovery Audits for new/potential business
- Organising and chairing New On-Boarding Planning and Review meetings
- Supporting Charitable and Fundraising activities and being an ambassador for the business in the local business community

**Key personality attributes we are looking for in a Client Account Manager**:

- Well presented, instantly likeable, genuine, open, and trustworthy
- Highly organised and proactive - capable of managing your own workload and priorities
- Positive, confident, with an outgoing personality and a ‘can do’ attitude
- Able to demonstrate good commercial and financial acumen with an ability to spot commercial opportunities
- Genuine interest in technology
- Driving license

**Package**:£34-38k per annum, pension, and flexible benefits (gym, parking etc). Working hours 9am to 5.30pm, Monday to Friday. Some hybrid home and office working available, some flexible working required to cover client site visits, networkingevents, onsite projects, and travel.

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