Lettings Live Chat Specialist

**Lettings Accounting Specialist**:
Manchester (Hybrid, up to 2 days WFH) | £28k-£34k

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you’ll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure **Street.co.uk**remains best-in-class.

On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, with a focus on lettings management and accounting, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in

**A bit about you**:

- You have a background in Lettings Accounting and/or Property Management, who wants to transition into a tech environment that strives to improve the property industry
- You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem
- You have a passion for technology and websites and an enthusiasm to quickly learn new products and features
- You’re a self-starter who can take initiative where required
- You’ll have outstanding communication skills, both written and verbal
- You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical)
- You’re highly organised and experienced at time management and prioritisation
- You’re calm and collected under pressure whilst keeping a happy and positive mindset
- You’re adaptable to each issue dealt with and truly take pride in your work

**Here’s what you can expect to be working on as an L3 Lettings Accounting Support Specialist at Street Group**:

- Becoming an expert on the **Street.co.uk** platform, across the different areas including sales, lettings management and lettings accounting
- Be able to make the call of when to escalate more complex tasks to our Street Engineering teams
- Proactively looking at ways to build your knowledge of our products
- Proactively ensuring customers understand and are making the most of the latest product updates/releases
- Working with a variety of customers from small independents through to large multi-branch estate agencies
- Responding to any system bugs reported by the client and escalating this to the development team where necessary
- Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team

**Who are Street Group?**:
We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Our products, Street.co.uk, Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

**Street.co.uk** launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles. With its beautiful design and user-friendly interface, Street.co.uk is dedicated to the singular goal of delivering an incredible customer experience.

**Why join Street Group?**:
Hybrid-working - you can work from home up to 3 days per week
Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Your birthday on us - we pay, you stay away
‘Give something back’ - 2 paid days volunteering on us
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Flexible working hours
Public transport season ticket loans
Paid menopause leave
Holiday buying scheme
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry