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Cinch Hub Customer Team Lead Blackbushe
3 weeks ago
February 27, 2025
- **Advert ID**:670372
- **Job Reference**:SG1248237CamCHCTLB
- **Location**:Camberley
- **Job Type**:Permanent
- **Salary**:£28000.00 to £32000.00 per year
**Overview**
Job Role: Cinch Hub Customer Team Lead
Hours: 40hours
Shift: Thursday, Friday, Saturday, Sunday and Monday
**Salary**: £28000 - £32000 per annum
We're cinch. Our mission is simple - remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app - the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
**The role**
Cinch Hub Customer Team Lead
As the Cinch Hub Team Lead, you will be responsible for overseeing and supporting the Customer Advisor and vehicle handover team in providing a best-in-class service to cinch’s customers at our click and collect locations around the country. You will ensure that service from the C&C location is carried out to the highest standard, through effective stock and time management. You will also carry out vehicle handovers with our customers where required as well as coordinating local deliveries from the site. You will need to work with cinch and other constellation group colleagues to ensure vehicles are in the right condition at the right time to give the best experience to our customers. Our cinch hubs will form a key part of our network, supporting customers through our faff-free experience.
**Key Responsibilities**
- Manage and ensure accuracy of Cinch Hub Customer Advisor time management, including sickness and absence reporting
- Ensure security and H&S in the C&C hub, reporting any issues to the relevant departments
- Ensure policies and procedures are being followed appropriately
- Locate and set up vehicle at the click and collect location in the selected collection slot
- Inspect vehicle and ensure the vehicle is fit to handover to the customer
- Record vehicle handover through our systems
- Conduct vehicle handover with the customer, demonstrating key features and answering customer questions
- Utilise group resources to rectify any vehicle issues identified in a timely and cost-effective manner
- Receive and process customer part exchange vehicle through our systems
- Organise the inbound and outbound stock through the hub
- Assist potential customers through the selection and purchasing process online
- Ensure click and collect location is tidy and presentable
- Liaise with customers on courtesy cars both handing over, processing any required documentation and inspecting when returning
- Liaise effectively with other departments within cinch and the wider Constellation Automotive Group
**What we look for in you**
Essential:
- Held a full UK licence for more than 2 years, with 6 or less points
- Exceptional customer service skills
- Punctual with great time management skills
- Organised and proactive
- Strong communication skills
- A ‘can-do’ attitude
- Ability to work alone or within a team
Desirable:
- Experience in automotive or prior vehicle knowledge
- Experience in a customer focused supervisory or leadership role
INDLP
Job Role: Cinch Hub Customer Team Lead
Hours: 40hours
Shift: Thursday, Friday, Saturday, Sunday and Monday
**Salary**: £28000 - £32000 per annum
We're cinch. Our mission is simple - remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app - the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our
