Customer Service

4 days ago


Galashiels, United Kingdom Pertemps Network Group Full time

Pertemps are recruiting for Customer Service Administrator to work on an assignment at our well known Public Sector client based in Tweedbank

£12.52
Starting ASAP for 12 weeks
37 hours per week
Currently working from home - will be required to attend office occasionally

The main duties would be:

- Collate, analyse, validate and process customer information accurately and securely, maintaining member and scheme records in compliance with all data regulations
- Actively identify and participate in opportunities for continuous improvement to customer service, contributing to the development of more effective ways of work
- Prioritise all customer and Board requests, ensuring problems are resolved promptly and efficiently in compliance with the correct scheme regulations, agreed procedures and timescales.Reconcile and validate customer collections data and values with appropriate boards and employers and ensure agreement is reached within tolerances allowed
- Ensure the defined process is followed and understood and document issues and risk and current state on all cases worked on.
- Manage customer enquiries in a professional and timely manner

Essential
- Good verbal and written communication skills
- Working independently to complete agreed tasks
- Confidence with IT and Microsoft computer packages
- Accuracy and good attention to detail
- Flexible in attitude and approach
- Strong IT Skills Word/Excel



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