Uk IT Service Desk Team Leader
5 days ago
As our UK IT Service Desk Team Leader Team based at Milton Park Abingdon. You will be working as part of a wider IT team, reporting to the Group Leader IT Site Services, you will be managing and supporting the UK Service Desk team, to help build out and manage, maintain, and troubleshoot our existing and expanding end user site services.
This will include, managing local and remote team members across two UK sites. The teams provide front line support to the local users covering hardware and software service. Minimal travel involved to Alderley Park monthly, this is a site role, open to hybrid working with a minimum of 4 days a week on-site with some flexibility required to suit the business needs.
To be successful in this role you will need to have extensive experience supporting end user in an enterprise environment.
Skills & Experience
- Managing a technical team using people skills
- Problem resolution management
- Ability to support projects
- Management of ticket volume and priority
- Technical understanding of Microsoft technologies (including Active Directory), PC’s and laptops, mobile phones
- Enjoys collaborative teamwork but with the ability to work autonomously without supervision
- Adaptable to work loads and change in priorities
- Working knowledge of enterprise networking
**Qualifications**:
- Minimum BSc in a relevant degree (or equivalent) preferred with 5 years’ experience in an IT corporate environment. Including team management experience
- Appreciate the benefits of processed driven approaches and be open minded for continual improvement and review of processes
- Able to maintain administration records to the highest standard
- Excellent written and verbal communication skills and attention to detail is key to our role
- Ability to plan and estimate tasks and manage resources
Skills & Competencies
- In-depth knowledge of corporate IT Operations and Support Services.
- Experience in corporate technology solutions
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