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Retail Trainee Manager

2 weeks ago

Clapham Junction, United Kingdom Majestic Wine Full time

**Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail?**

**Are you a confident team player who would love the opportunity to step up into management?**

**Do you have experience working in hospitality or retail and are passionate about customer service?**

**If you answered yes to these questions, Majestic Wine would love to hear from you**

**Our Proposition**

Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset We offer wine tasting in-store every day and the expertise of our teams ensure a strongcustomer focus. All these things come together to make us unique and give us the extra personal touch we’re so proud of.

**The Role**

Do you love how it feels to help customers discover new products that they will love? As a Trainee Manager, you will join the **Clapham**team You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy

Majestic is dedicated to delivering a customer experience that’s unlike any other - because you simply can’t taste wine online It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with theright products.

Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer through helping them to discover and buy wines they love

Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.

**Key Responsibilities**:
At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we arelooking for people who;
- Have a friendly, vibrant and engaging personal style
- Ensure Customers get the best shopping experience in-store
- Have the confidence to talk to our customers about the wine we sell
- Have a passion for engaging with customers and delivering a 5* customer experience and that our customers leave our store feeling valued and satisfied
- Will play your part in making sure the store looks fantastic and is a neat, safe and attractive place for our customers to shop in
- Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they’ll love
- Maintain outstanding store condition and visual merchandising standards
- Will be happy to pick wine orders and jump in the van to deliver them if needed
- Wants to constantly improve your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)
- Have a positive can do attitude and are willing to muck in and be a real team player

**Knowledge and Skills Required**:

- Have a positive can-do attitude and are willing to muck in and be a real team player
- Have a desire to learn more about wine and get our customers excited by our brilliant products
- You are able to prioritise to ensure anything you do is right for our customers.
- Adaptable and resilient to meet the ever-changing demands of our business.
- You are reliable and a good timekeeper
- You must be smart and tidy at all times and work hard to keep our stores in an immaculate condition
- A full UK/EU/EEA driving licence is preferred
- Proven working experience in the retail or hospitality industry
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Wine knowledge is beneficial but not essential
- Friendly, helpful, confident and engaging personality

**What is in it for you**:

- Staff discount
- The chance to become a Majestic Business Partner; run your showroom and team like it's your own business and reap the rewards
- Fantastic incentives that take you around the world to explore our different vineyards
- Uniform provided
- A contributory Company Pension Plan
- Life Assurance (Worth 3 times your annual salary).
- 29 days holiday, including public and bank holidays
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
- Career development opportunities - we are passionate about nurturing our talent

**About Majestic**

Majestic Wine is the UK’s leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year.

Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as partof a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment.

**Job Specifics**:

- **Contract**: Permanent
- **Hours**: Full time 45 hours a week

**Together we are Majestic #TWAM