Customer Experience Team Members

2 days ago

Darwen, United Kingdom GFW Limited Full time

**Job Title**: Customer Experience Advisor **Reports to**: Customer Experience Manager

**Function**: Customer Experience **Location**: Darwen

**Team**: Customer Experience Team **Salary**: Competitive

**PURPOSE**

We are looking for talented individuals who want some variety in their work life, covering a number of operational and customer focussed administrative roles, across a number of departments within the business.

We want individuals who are confident utilising their skillsets across a number of administrative functions, ranging from direct contact with consumers to solve a delivery issue to negotiating with corporate customers to place orders.

**RESPONSIBILITIES**
- To liaise with customers in a professional manner whether this is a complaint or sales enquiry
- To set achievable and realistic timescales with customers when resolving issues
- To deliver high level of services when answering calls to clients and customers, using a professional and helpful tone
- To work with delivery companies to make sure they are meeting the standards expected, process claims and to feedback any issues
- To liaise with colleagues within the Customer Experience team to gain and share best practice and throughout the business to keep updated with product knowledge
- To provide administrative support to the wider business and to become an operational champion across multiple business functions
- To support the management of Marketplace sales activity.

**PERSONAL SKILLS REQUIRED**
- Fluent English speaker, educated to GCSE level or equivalent
- Calm under pressure, understanding the need for an attention to detail and always putting the customer first are key attributes that we look for.
- Possess excellent communication skills and the ability to empathise and listen to a customer’s needs
- Experience within the customer service and/or business administration environment
- Flexible in approach and able to adapt to a fast-paced and ever-changing working environment
- To be fully competent in the use of Microsoft Office (Outlook, Word and Excel).
- A high level of proficiency in Sage 200 or Advanced Excel skills would be a bonus, though personality and the ability to interact positively with consumers is the key requirement for the role.

**Job Types**: Full-time, Permanent

Pay: From £22,308.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you live within 30 minutes commuting distance of Eccleshill, Lancashire (BB3 3RT)?

**Experience**:

- customer service or business administration: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: DH/CX0107

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