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Senior Support Worker

2 weeks ago

Wrexham, United Kingdom The Wallich Full time

**Introduction**:
Do you want to support people who are homeless and in vulnerable housing situations, but feel you don’t have the experience to get the job?

Do you have lived experience of substance misuse, homelessness or emotional ill health?

Do you feel like you are courageous, determined, authentic, compassionate and have a sense of community?

At The Wallich we’re looking for the right people, not the right work histories.

Tell us in a covering letter what makes you the right person and we can teach you the rest.

**Project Description**:
The project operates across Wrexham working with Service Users who will be stable and/or in treatment or recently released from prison and engaged in relapse prevention work with the Substance Misuse Service. The service provides residential and floating support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project also provides housing related support within people’s homes or in the community, with the aim of preventing homelessness and increasing independence. The project is funded through the Housing Support Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

- Promoting Personal and Community Safety
- Promoting Independence and Control
- Promoting Economic Progress and Financial Control
- Promoting Health and Wellbeing

**Purpose of Role**:
To coordinate and provide floating support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their current or future accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’ to enable people to improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**1. To visit people in their homes or in the community and provide housing related support**

a. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d. To manage referrals according to the procedures and eligibility criteria of the project.

e. To manage a Service User caseload with particular reference to:

- Coordinating and carrying out needs and risk assessments and developing risk management plans.
- Coordinating and providing project inductions to all new Service Users.
- Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
- Coordinating the day to day tasks and activities of Service Users support plans.
- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
- Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
- Actively involving Service Users in their support, and the delivery and development of services.
- Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
- Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.
- Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement (CU&I) in working towards their goals.
- Representing and advocating with/for Service Users.
- Ensuring that a planned service withdrawal is incorporated into support ensuring sign-off is realistic, manageable and controlled.

f. To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

**2. To carry out the project’s housing management functions.**

a. To coordinate the induction of Service Users into project and provide and explain the required information.

b. To issue occupancy agreements in line with current legislation/procedure.

d. To collect service charges and rent (where appropriate).

e. To coordinate the facilitation of residents’ house meetings.

f. To address and report maintenance issues in line with the Maintenance Policy

g. To monitor and address Health and Safety and carry out the required checks in line with legislation, policy and organisational requirements, and record appropriately.

h. To ensure good standards of cleanliness and hygiene are maintained at all times